548 results matched your search criteria
Forum topic
OneSpan Sign
When a new user is provisioned, the user status is set to PENDING. When using SSO, the user status never changes to ENABLED because they do not get the activation email. How do we get the status to ENABLED so that we have the ability to DISABLE the user, if needed?
Forum topic
OneSpan Sign
I am trying to test creating a package and I'm getting this response from OneSpan:
{"messageKey":"error.unauthorised.accountSuspended","message":"Cannot create session with suspended account.","code":401,"name":"Unauthorized"}
Is there any way to unsuspend my sandbox account?
Forum topic
OneSpan Sign
So far we love the new designer ui, and realize the signer ui hasn't yet changed. I would like to see fields like the signer title, company and email be editable.
Forum topic
OneSpan Sign
I know how to retrieve the evidence pdf with the below code:
byte[] evidenceContent = eslClient.downloadEvidenceSummary(packageId);
Files.saveTo(evidenceContent, "evidence.pdf");
Forum topic
OneSpan Sign
This API call requires {senderId} but when I use my "name" or "email" it does not work, nor does it work for any other value I could think of to try. The documentations says "The unique sender id" but what is that value? where does it come from? where is it on a screen?
Forum topic
OneSpan Sign
If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future?
Forum topic
OneSpan Sign
Hi
I am trying to perform an in-person signing but I require to authenticate the signer. I have enabled SMS/Security Question authentication while creating the transaction. The authentication mechanisms work fine when the signing process is started from the link sent through email.
Forum topic
OneSpan Sign
Hi,
This is a followup question for:
https://developer.esignlive.com/forums/topic/urgent-delegation-role_reassign/
In role_reassign assume that role A reassigns to role B.
I have to store the email of the role A in role B.
Which field would be advisable to hold this information.