OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
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Issue with multiple captures on document losing handdrawn value
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OneSpan Sign
Guys, I am working on a package that has both captures on one document. I'm using the handdrawn value for one and the fromfile for the other. On the first approval using the handdrawn value, it works fine. I then go onto the fromfile capture approval and it works fine.
Text Tags with negative offset gives me an error
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OneSpan Sign
Hi All Hoping someone can shed some light on this. I'm using the esl text tags in a document i'm uploading. My package json which works fine.
Web Application using in IPad with Esign signing techniques
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OneSpan Sign
Hello I am using Esign in my web application and try to run the application on IPad . Via IPad I am trying to sign the Document by Esign Hand written signature Technique but I am not able to click on any of the button appearing on The Iframe . Appreciate for Support
Error in sandbox retrieving signed pdfs with Java SDK
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OneSpan Sign
We just started receiving this error in the sandbox environment when attempting to download signed pdfs.  I don't believe anything has changed on our side for quite a while now.
Mobile Authenticator not working with Window Subsystem for Android
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OneSpan Sign
Hi, I am trying to get the OneSpan Mobile Authenticator 4.0 to work in Windows 11 via Window Subsystem for Android (WSA) but with no luck.
Is it possible to send multiple documents with metadata?
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OneSpan Sign
Hello, I need to send multiple documents, I saw this post: https://community.onespan.com/forum/adding-multiple-documents-meta-data And in this post it informs that it would not be possible, but it is from 2018, is there any current solution for this?  
Creating a package with withExtractionType(ExtractionType.TEXT_TAGS) throws error
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OneSpan Sign
I am getting the following exception while trying to create a Package using .withExtractionType(ExtractionType.TEXT_TAGS) for the DocumentBuilder,  Is there a way to use ExtractionType alongside createPackage?
Is there a bug with programmatically downloading a document not completely sign?
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OneSpan Sign
This works (after unzipping the file) byte[] bytes = eslClient.PackageService.DownloadZippedDocuments(packageId); using (Stream file = File.OpenWrite(DocumentName+".zip" )) { file.Write(bytes, 0, bytes.Length); } This creates a corrupt document byte[] bytes= eslClient.PackageService.Downloa
eSignLive Callback failed. (Failed to communicate with the callback server)
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OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
There is no Notary with a signature assigned to this package.
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OneSpan Sign
Hello, I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error : Code :400 message : "There is no Notary with a signature assigned to this package." messageKey : "error.validation.notarizedProcess.noNotaryInvolvedInSigning" I tried to send the tra