625 results matched your search criteria
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened"
Forum topic
OneSpan Sign
"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message Hi, getting the same error, document is correct pdf, can you please check {"messageKey":"error.validation.verifyDocument.couldNotBeFlattened","message":"Could not upload PDF document: it contains a syntax error
Unable to insert document with an existing package
Forum topic
OneSpan Sign
Hi, I am unable to insert document with an existing package. My sandbox api key and url work fine.
Setting Up Reminders with REST
Forum topic
OneSpan Sign
I read the following blog post: https://www.esignlive.com/blog/esignlive-setting-reminders And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error messages but the reminders never get sent.
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Get (x,y) coordinates for fields
Forum topic
OneSpan Sign
how can I retrieve the location of the signature (X,Y)?
Is there any limit on the number of fields that can be added to a document for e
Forum topic
OneSpan Sign
Is there any limit on the number of fields that can be added to a document for each signature/signer.
The Location of Opt-out button.
Forum topic
OneSpan Sign
Can I put the Opt-out button in E-signature consent page? Please see the attached image file.
Confirm Button Disabled
Forum topic
OneSpan Sign
Why is my confirm button disabled, after I accept the signature the confirm button won't let me click.
Modify Text in Confirm Pop-up
Forum topic
OneSpan Sign
Hello, Is it possible to modify the text in the Confirm pop-up after clicking to apply a signature? See attachment. Thanks, Jason
Customer email address
Forum topic
OneSpan Sign
Is customer email address mandatory to start an eSign transaction. What if I need signature of a customer who does not have an email address?