OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Is Package Name Unique?
Forum topic
OneSpan Sign
We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package Name? Thank you
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
Trouble connecting/downloading packages
Forum topic
OneSpan Sign
I've been having a bit of trouble connecting to the Canadian sandbox environment. The specific error message I'm getting is: "Could not get package.
Maximum Package Size Advice
Forum topic
OneSpan Sign
Some of our clients are asking to include arbitrary documents to the package that are not intended to be signed but are just for review. While I know this is possible, I am concerned that our http posts may get so large we bump into http timeouts.
packages removed in sandbox
Forum topic
OneSpan Sign
I noticed that packages are removed in my sandbox. Are you cleaning it frequently ?
Remove signature from package
Forum topic
OneSpan Sign
Hello, Is there a way to clear out the signature from the package without completely signing the package? Thanks, Sushma
enforceCaptureSignature status of package
Forum topic
OneSpan Sign
Hello, Is there a way to get 'enforceCaptureSignature' status of package? Whether it is set to true or false. Thanks, Sushma
Disable buttons - Package Completion
Forum topic
OneSpan Sign
There are some buttons at the top of the screen when the Signing Ceremony is completed Continue button is appearing Download button is appearing Download All button is appearing. How can we remove all 3 using the api.
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
package attributes in email
Forum topic
OneSpan Sign
Hi Is there a way that custom package attributes can be shown in the email sent to the signers. https://developer.esignlive.com/guides/feature-guides/package-attributes/ For example I might need some additional text in the email for only some of the signers.