OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Resize signature text(that appears after signing)? I tried using withSize(wt,ht)
Forum topic
OneSpan Sign
Hi, I'm trying to increase the text or print that appears after a signature block is signed (Eg: E-SIGNED by FirstName LastName on Date). I tried to achieve this using withSize method for the signature, but it didn't work out(the text appears to be only the standard size). I think it's not work
Custom field in callback notifications
Forum topic
OneSpan Sign
Hello,  We started integration with oneSpan and our applications and we are now facing issue with callback notification service. We have 2 applications which can initate signing process in oneSpan (sales app and hr app). Both has different client apps key configured.
Shared Templates/Layouts Created By Terminated Users
Forum topic
OneSpan Sign
We have some users who have created many shared templates/layouts for our employees to use in OneSpan Sign, but have never sent any packages themselves. If one of these users leaves the company, I am assuming their templates/layouts will be removed if we delete their account; is that correct?
Signer status
Forum topic
OneSpan Sign
Hi, In the OneSpanSign.Sdk for .Net I am missing the field signed on the Class OneSpanSign.API.Approval.
Combine static fields with EnableExtraction does not work?
Forum topic
OneSpan Sign
When I create a package from a PDF document and combine the EnableExtraction() calls to extract form field positions, and I add an .WithInjectedField() clause, I do not get any data injected in the static fields. I now have to do it in 2 steps: 1) Create a layout from the PDF with EnableExtraction
CreatePackage exception - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
Forum topic
OneSpan Sign
I have been using the .NET SDK solidly for about 6 weeks with no issue. My coworker mentioned 2 weeks ago that one day he suddenly could not create a signing package when he could the previous day.
Changing a Signer
Forum topic
OneSpan Sign
We are wondering if we are able to simulate the "CanChangeSigner" functionality using API/SDK calls after the signing process has started. Here is the process we're considering implementing at some point:
Group recipients failing when promoting templates across environments
Forum topic
OneSpan Sign
Hello! We've recently adopted a group recipient into our templates and now need to migrate all our templates across our other sub-production environments, with a view to then do the same into production.
Update package is not working
Forum topic
OneSpan Sign
What is the recommended way to update a package to use the new filled document?
Chinese language at package level
Forum topic
OneSpan Sign
One of our customer has an issue regarding - Chinese language at package level-. Here is the details : When they are sending the package with language code like below but it still setting “English” only in OneSpan.