541 results matched your search criteria
No Role found for signer email
Forum topic
OneSpan Sign
Our client is receiving the error message "No Role found for signer email" when trying to send a package. We are creating a custom ID however the custom ID is guaranteed to be different (one ends in -1 the other in -2).
REST API alternative: email?
Forum topic
OneSpan Sign
I've heard email mentioned as an alternative to using the REST API to retrieve completed packages. We have the ability to create an email address and any attachments sent to that email address get imported directly into our imaging system.
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.
Cross-client email example
Forum topic
OneSpan Sign
Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver
Branding eMail Signature Block
Forum topic
OneSpan Sign
We use subaccounts and I can use the API to create and rename them.  Is there an API call to get the current email signature block and then assign a new block if needed.  This is the only branding I need to do at the subaccount level because everything else is inherited from our primary
Email Bounced sometimes not working
Forum topic
OneSpan Sign
Hi, we are testing the email bounced function and found that sometimes OneSpan does not send a callback for the "fake" email we use.  For example,  [email protected] - Callback Worked on this email
Get details for email bounce
Forum topic
OneSpan Sign
I need to get the details for eSign email bounce, I am pretty new using the .NET SDK, coudl you provide a snippet or pointing me to the right direction? I downloaded the OneSpanSign.Sdk.Samples project, can I use one of the samples for this?  
One Span Email Customisation
Forum topic
OneSpan Sign
Hi Team, I am using OneSpan sign in CPQ for our client and client requirement is they want to customize email which getting when document is send for signature.Is there any way to cutomize OneSpan Email or Disable One Span standard email template.
Signing Completed Email Customization
Forum topic
OneSpan Sign
Hi all, Is it possible to customize the email sent out once the signing has been completed (the one with a link to download completed documents'.  We use e-sign for multiple different documents and want each document to have its own email template.
User getting error "No Role found for signer email [email address]"
Forum topic
OneSpan Sign
Our client is receiving the above error message when trying to send a package. We are not creating and sending a CustomID, so not sure what the problem is.