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612 results matched your search criteria
Unable to add Word Documents to transactions
Forum topic
OneSpan Sign
Hi, This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment. If I attempt to upload via the UI I get the following error after about 30 seconds: "ERROR
(401) Unauthorized
Forum topic
Intelligent Adaptive Authentication
Hi,  I am getting following error when I am trying to download Package Document Data.
Could not update role Exception
Forum topic
OneSpan Sign
Hi, When I try to updatePackage() I get the following exception. I am trying to update the package with additional signer information to a placeholder block in the document when I get this problem.
Apex call to getPackage() method not working
Forum topic
OneSpan Sign
I am using a sandbox so perhaps the class definition does not match what is there. I get an invalid primitive error on the following code snippet: string pkgId = ESignLiveExamples.createPackageExample(); ESignLiveSDK sdk = new ESignLiveSDK(); ESignLiveAPIObjects.Package_x pkg = sdk.getPackage
email - testing boundary conditions
Forum topic
OneSpan Sign
Hi We are testing boundary conditions for email length and are getting the following error when creating a package. can you tell us why theis email is being rejected? : Response code: 400 : Silanis Error Response: {"messageKey":"error.validation.invalidEmail","message":"Email address is invalid:
internal server error when get signing url
Forum topic
OneSpan Sign
I started getting 500 errors from onespan api when try to get signing url for a package role   http response received:
update approvals
Forum topic
OneSpan Sign
Hi, I have a package with status draft, Now I want to update an approval using this route PUT /packages/{packageId}/documents/{documentId} /approvals/{approvalId} Here I am updating multiple field values.
Text Tag Extraction is not working without signature
Forum topic
OneSpan Sign
Hi, 
REST API - Using text tags in Documents
Forum topic
OneSpan Sign
Hi, I am trying to add text tags into my document using the REST API I am following this example:  https://www.onespan.com/blog/onespan-sign-how-using-text-tags
There is no Notary with a signature assigned to this package.
Forum topic
OneSpan Sign
Hello, I've created a notarized transaction, when I want to send the transaction (with REST API) i get this error : Code :400 message : "There is no Notary with a signature assigned to this package." messageKey : "error.validation.notarizedProcess.noNotaryInvolvedInSigning" I tried to send the tra
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