saitama | Posts: 1

OneSpan notification event not working in Sandbox

Monday, April 15, 2024 at 10:00am
0 votes

We are not receiving event notification (Decline, package complete, …etc) from OneSpan sandbox. A few years ago, it was set up for both the production and sandbox environments. All is well with production; just the Sandbox has stopped operating.

Using the below links as a reference we have reconfigured “OneSpan Sign callback service”.

https://www.onespan.com/blog/onespan-sign-developers-oauth-event-notification-salesforce-part-1?_gl=1*pudt95*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.

https://www.onespan.com/blog/onespan-sign-developers-oauth-event-notification-salesforce-part-2?_gl=1*n96jy2*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.

https://www.onespan.com/blog/onespan-sign-developers-oauth-event-notification-salesforce-part-3?_gl=1*ccgnh9*_gcl_au*NzU4MTk3NzM4LjE3MTA5MzQzNDY.

 

When a document is signed/declined or any event occurs, we can see an entry of successful authentication in Salesforce but no logs for the user are generated invoking the Salesforce webservice(event listener).Image removed.

 

Duo_Liang | Posts: 3776

Reply to: OneSpan notification event not working in Sandbox

Monday, April 15, 2024 at 10:44am
0 votes

Hi Pankaj,

 

Thanks for your post! Since you already have your integration set up, could you raise a support ticket ([email protected]) and we can move the conversation to a private channel?

 

Duo

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