Unspecified 500 error when attempting to create package
Monday, August 12, 2024 at 01:04pmReceiving the following response and 500 error when trying to create a package:
{
"messageKey": "error.internal.default",
"message": "Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.",
"code": 500,
"name": "Unhandled Server Error"
}
Attached is the PDF used to create this request and the JSON body for the request is below:
{
"roles": [
{
"id": "customer",
"type": "SIGNER",
"index": 1,
"signers": [
{
"firstName": "John",
"lastName": "Smith",
"company": "",
"email": "[email protected]"
}
],
"name": "customer"
}
],
"documents": [
{
"approvals": [
{
"fields": [
{
"type": "SIGNATURE",
"subtype": "FULLNAME",
"signerPosition": "first",
"extract": false,
"extractAnchor": {
"text": "SIGNATURE",
"index": 0,
"width": 270,
"height": 45,
"anchorpoint": "BOTTOMRIGHT",
"characterindex": 3,
"leftoffset": -24,
"topoffset": -23
}
},
{
"type": "INPUT",
"subtype": "LABEL",
"extract": false,
"extractAnchor": {
"text": "SIGNATURE",
"index": 0,
"width": 5,
"height": 40,
"anchorpoint": "BOTTOMRIGHT",
"characterindex": 3,
"leftoffset": -24,
"topoffset": -23
},
"value": "on behalf of Some Company"
}
],
"role": "customer"
}
],
"name": "Sample Contract"
}
],
"name": "1199A Test",
"type": "PACKAGE",
"language": "en",
"autoComplete": true,
"status": "SENT"
}