zeeshanshanif | Posts: 31

Send custom emails to Users

Wednesday, June 22, 2016 at 09:06pm
0 votes
Hello, I'm trying to implement eSignlive for my specific scenario: 1) I have created a document that will be sent to two users in sequeance through signing URL 2) First user will see Signature fields to sign 3) Second user will see Approve/Disapprove fields and select approve or disapprove Now the problem is 1) I want to send email to users my self not from eSinglive, I want to send my custom email 2) After first user signs it eSign live send email to second user directly 3) But I want to control it and want to send email to second user my self with fields of second user Can any one help me out, or let me know how to do it. I want to control the email flows my self Regards Zeeshan Hanif
Approved Answer
harishaidary | Posts: 1812

Reply to: Send custom emails to Users

Thursday, June 23, 2016 at 04:38am
0 votes
Hey Zeeshan, You will have to send support a request to turn off automatic emails and you can also send them your custom email template. Both of these can't be done through the API. Once you have automatic emails turned off, you can manually send them to your signers by making a POST to 
https://sandbox.esignlive.com/api/packages/{packageId}/roles/{roleId}/notifications
Here is support's email: [email protected] Hope this helps :)
rutulindia | Posts: 1

Reply to: Send custom emails to Users

Tuesday, June 28, 2016 at 04:26am
0 votes
Hello Haris , I am having somewhat similar requirements to Zeeshan but I don't want automatic emails turned off, instead I want to change the sender's e-mail address from "[email protected]" to my e-mail address for ex. [email protected] How should I proceed ? Regards, Rutul
harishaidary | Posts: 1812

Reply to: Send custom emails to Users

Tuesday, June 28, 2016 at 05:22am
1 votes
Hi Rutul, You will also have to contact support to have the originating email sent from your email address. You have the option of using either SMTP or DKIM (DomainKeys Identified Mail) signing.
  1. With SMTP, you will have to provide all information to support, such as: host, port, username, password, etc.. You will also have to handle all bounce back emails on your side. This is a free service and you can get setup right away.
  2. The advantage of DKIM is that it is more secure. However, Professional Services will have to get involved and it might take some time to get setup.
Hope this helps :)

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