gyurko | Posts: 27

I can't counter-sign the main Contract since the Customer did not sign the Rider

Thursday, October 31, 2019 at 10:32am
0 votes
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider? Can I edit the Package and remove the Rider and still keep the Customer's signature on the Contract?
Duo_Liang | Posts: 3776

Reply to: I can't counter-sign the main Contract since the Customer did not sign the Rider

Thursday, October 31, 2019 at 11:58am
0 votes
Hi gyurko, If the "Rider" means a separate document, you can edit the package and remove the Rider, even if the Rider has been partially signed. Once you resend the package, the first signer won't receive email notification while the second signer will. Also, the signing order can be changed even if a signer has started to sign, if it does help to your scenario. Duo
gyurko | Posts: 27

Reply to: I can't counter-sign the main Contract since the Customer did not sign the Rider

Friday, November 1, 2019 at 02:48am
0 votes
It worked. It was a separate Document. That's what I was hoping would happen. Also, it helps to know the signing order can be changed even if a signer has started to sign. Thanks
Duo_Liang | Posts: 3776

Reply to: I can't counter-sign the main Contract since the Customer did not sign the Rider

Friday, November 1, 2019 at 04:47am
0 votes
Glad it works for you! ;)

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