how to get email in french locale

Hi Cindy,

Email locale is based on the signer level language setting. There are two places to check:
(1)Retrieve the package JSON, and check against your creation JSON

(2)if you are expecting an activation email, check the "email.activate" template in the backoffice to see if a French template has been set.

Duo

Hi Duo,

I did more testing, and found out that create package (package level locale=fr, not setting any signer level locale) with 2 signers, 1 signer is my cibc email which is already owner account in the system, and the other signer is my hotmail email. Surprisingly, I got English email from my cibc mailbox, but French email from my hotmail. 

from my experience, it seems if the signer who already registered in the system, it will get English email no matter which locale we set, if not registered, it will gets the locale we set

please advise.

thanks,

Cindy

Hi Cindy,

Your observation is correct. If a person is already a sender in the OSS system, the person's signer language will be determined by the preference set in the sender profile:
GET /api/account/senders/{senderID}, the "language" attribute from the response.

Duo

could you let me know the order how the system check the signer locale? 

is the preference in the sender profile editable?

Cindy

Hi Cindy,

In terms of the signer language, sender settings > signer level settings > package settings

Yes, just need to log onto the sender's portal, (1)for classic UI, choose the language from the dropdown from the top of the screen, right beside the sender's email (2)for new sender UI, hit the earth icon on top right of the screen

Duo

I tried (1)for classic UI, choose the language from the dropdown from the top of the screen, right beside the sender's email, it seems still send the french email to cibc mail.

is it possible to configure sender preference in the backoffice? if so, how to do it?

for option 1, do you mean I logon my sender account, and choose language as French, then logout. then from that on, if the signer is my cibc email, I will get french? 

Hi Cindy,

That's exactly what I meant. For backoffice, we can only specify the language for the account default value, so that all newly invited senders will inherit this value, but this won't affect existing senders.

Duo

by the way, is the rule sender settings > signer level settings > package settings also apply for the new sender UI? and new version of eSignLive? 

from what my experience, it's more make sense to take priority as signer level settings > package settings >sender settings . 

thanks,

Cindy

Hi Duo,

today I did more testing and found out the following resource locale is based on sender's reference, not based on signer's locale

Scenario:

in the sender UI (old), login and select English locale to create the package, in the create package, I chose "french" as locale, and send the package to one signer. 

when signer received SMS, the wording (from sms.template.passcode) showed in English and i expected to have French. 

sms.template.passcode (en)

could you please advise?

thanks,

Cindy