decline email with 'go to transaction'
Wednesday, April 22, 2020 at 12:50pmHi,
When I receive an email informing me that a signer has declined or opted out, it includes the link to the transaction. When I follow that link, if I was already logged in to the system, everything works perfectly and I see the package in my draft folder. However, if I was not already logged in, it brings me to the login screen so I can enter my credentials. After signing in, instead of bringing me to the proper package, it gives an error message.(attached screenshot)
do you have idea?
Reply to: decline email with 'go to transaction'
Thursday, April 23, 2020 at 09:00amHi Cindy,
When you haven't logged in, and click on the link, what's the link format? In SaaS environment, it should look like:
https://sandbox.esignlive.com/a/login?destination=/a/transaction/fSpnY-AB3jIOdlvQXHjpGpI_yiI%3D
From the link format, you can see that it means after successfully logged in, redirect the page to "https://sandbox.esignlive.com/a/transaction/fSpnY-AB3jIOdlvQXHjpGpI_yiI%3D"
If it's a similar format in your case, this issue could be boiled down to: whether this link can successfully redirect you to the package after login.
You can do some tests around this point like:
(1)check if the redirect URL fits your deployment
(2)In an incognito window, hit the link and test the behavior, to eliminate the influence of "link from email"
(3)choose another package, and manually combined the redirect URL (package ID needs to be URL encoded) and test again.
Duo
Reply to: decline email with 'go to transaction'
Thursday, April 23, 2020 at 01:11pmHi Duo,
when I am not login, when i clicked the button,
it showed the below URL in the browser:
https://dev.esl.cibc.com/login?destination=/packages/6loawrfNjAHEH8D7VeLb75c01JI=
the above link will redirect me to login page, once I click the login button in the login page, the URL in the browser is:
https://dev.esl.cibc.com/packages/6loawrfNjAHEH8D7VeLb75c01JI
as you see the package id is missing "=" in the above URL which result in the error I raised.
any idea why missing "=" in the 2nd URL?
thanks,
Cindy
Reply to: decline email with 'go to transaction'
Thursday, April 23, 2020 at 01:14pmHi Cindy,
Can you use the "%3D" instead of equal mark in the initial link? If this caused the issue in your case (package ID not escaped), we should report this to support team and have it escalated to R&D team.
Duo
Reply to: Hi Cindy, Can you use…
Thursday, April 23, 2020 at 01:20pmDuo,
you are right. I replace '%3D" to the initial URL, it's working fine.
Is it code issue not configuration or deployment script issue? If so, is it only happened in our on-prem version 11.25? I tried Saas and it's working fine.
thanks,
Cindy