Reminder related items
Wednesday, September 23, 2020 at 03:34pm*OneSpan Sign does not seem to allow any/all changes to automatic reminders after Txn in question has been sent for signing, is this normal/correct behavior?
*It seems OneSpan Sign allows manual initiation/sending of reminders regardless whether automatic reminders have been configured, is this normal/correct behavior?
*When manual reminders are sent, OneSpan Sign does not seem to capture a record of these manually initiated reminders, i.e. they don't seem to be added to automatic "reminders": [] array which means they are not included in reminder reporting via below API call. Is there some other call/data location that provides a record of manual reminders?
{{TheHost}}/api/packages/qNYtYAKFLBhV36Y0aSNwWHe-Cg8=/reminders
{
"startInDaysDelay": 1,
"repetitionsCount": 4,
"intervalInDays": 2,
"reminders": [
{
"sentDate": null,
"date": "2020-09-24T18:05:32Z"
},
{
"sentDate": null,
"date": "2020-09-26T18:05:32Z"
},
{
"sentDate": null,
"date": "2020-09-28T18:05:32Z"
},
{
"sentDate": null,
"date": "2020-09-30T18:05:32Z"
},
{
"sentDate": null,
"date": "2020-10-02T18:05:32Z"
}
],
"packageId": "qNYtYAKFLBhV36Y0aSNwWHe-Cg8="
}
Reply to: Reminder related items
Wednesday, September 23, 2020 at 05:15pmHi Mike,
*OneSpan Sign does not seem to allow any/all changes to automatic reminders after Txn in question has been sent for signing, is this normal/correct behavior?
I believe you can still update the reminders after the transaction has been sent. Just make sure:
(1)you've changed the status to DRAFT
(2)update reminders with "PUT /api/packages/{packageId}/reminders"
(3)resent the transaction
The estimated sent date will be recalculated and updated.
*It seems OneSpan Sign allows manual initiation/sending of reminders regardless of whether automatic reminders have been configured, is this normal/correct behavior?
If you meant the "Resend signing Invitation" button in UI, or this API "/api/packages/{packageId}/roles/{roleId}/notifications", this triggers the "email.notify" template vs the "email.remind.signer" template sent by the automatic reminders (List of Email Templates for your reference)
And this answers your third question that this won't be counted as the reminders. All email sent history will be recorded in the backoffice which can be accessed by support team, but I am afraid this bit of information hasn't be exposed by any API yet.
Duo