cindy

email template email.notify.mobile

0 votes

Hi,

what's the difference between email template 'email.notify.mobile' vs 'email.notify'?

As I known, email.notify is the one send to the signer for signing the document? when the 'email.notify.mobile' is triggered?

 

thanks,

Cindy


Reply to: email template email.notify.mobile

0 votes

Hi Cindy,

 

The "email.notify.mobile" will ONLY be sent when there are Mobile Capture Signatures in the document. An additional email will be sent to the signer including a link where the mobile can access and draw a hand-drawn.

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


Reply to: email template email.notify.mobile

0 votes

thanks Duo for the information, here are 2 questions:

1) I login sandbox account, and I don't see mobile signature capture option there (I only see 3 signature options as usual) ? is there anything I need to do so I can see this option? 

2) do you know from which version the mobile signature available in eSignLive? 

 

Cindy


Reply to: email template email.notify.mobile

0 votes

Hi Cindy,

 

In BackOffice > account detail page > do you have a feature called "Mobile Capture"?

 

Duo

Duo Liang OneSpan Evangelism and Partner Integrations Developer


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