Watermark and Printed Name Gone
Tuesday, August 17, 2021 at 06:00amRecently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=
The only change I can think of we made recently was to turn off the ability to decline option - could this have caused this visual change?
DocumentPackageSettings dps = DocumentPackageSettingsBuilder.newDocumentPackageSettings().withoutDecline().build();
Reply to: Watermark and Printed Name Gone
Tuesday, August 17, 2021 at 09:50amHi Michael,
Is this issue related to an existing support ticket opened by your organization when downloading signed document (either flattened or not) for an e-lending transaction? Or if otherwise, could you elaborate the issue a little bit?
Either way, could you reproduce at your end and provide an example PDF without sensitive information?
Duo
Reply to: Hi Michael, Is this…
Tuesday, August 17, 2021 at 10:16amDuo
Example from a completed package is attached. My business unit has no existing ticket on this topic, but I cannot guarantee another BU may have done so. We are a very large organization and not always in the know on what everyone else is doing. - Mike
Reply to: Duo Example from a …
Tuesday, August 17, 2021 at 10:25amHi Michael,
Thanks for the information! And your issue should be a much more straightforward one! It seems your account has "Hide Capture Text" and "Hide Watermark" turned on at your account level settings. You can either turn it off by contacting support team ([email protected]), or override it at package level:
.withSettings(DocumentPackageSettingsBuilder.newDocumentPackageSettings()
.withWatermark()
.withCaptureText()
)
Duo
Reply to: Hi Michael, Thanks for…
Tuesday, August 17, 2021 at 10:41amDuo - This has happened before. I think we are getting wires crossed with other BUs when these requests are made. We never requested these to be turned off. I will take this up with customer support. Thanks - Michael