Error authenticating to OneSpan: 404 - Not Found

Also, I am using this as the end point in the custom setting record: https://sandbox.e-signlive.com/api

I am still stuck.

I saw another post on this forum where the user tried another account and got past this error. So, I created a brand new sandbox account and used the new API key and I get the same error but with a different 'uid' in the error.  Is there something out of sync with my user account?

OneSpanRESTAPIHelper.OneSpanRestAPIHelperException: Error authenticating to OneSpan: 404 - Not Found - {"technical":"Could not find user with uid 'YXnaGk1R06oJ'","messageKey":"error.notFound.userNotFound","code":404,"name":"Resource Not Found","message":"The specified user cannot be found."}

I figured it out.  Silly issue.  After trying postman and seeing success I noticed that the installation instructions on github has a typo for the api endpoint.  

It says:Endpoint = https://sandbox.e-signlive.com/api (SANDBOX) || https://apps.e-signlive.com/api (PROD)

But it should say Endpoint = https://sandbox.esignlive.com/api (SANDBOX) || https://apps.esignlive.com/api (PROD)

No hyphen should be in the URL.

Source: GitHub - KadenceCollective/onespan-sign-apex-sdk: Apex SDK for OneSpan Sign

Hi Peter,

Glad you figured it out! Yeah, it could be tricky that the Git Readme file said "sandbox.e-signlive.com". Actually it's not incorrect, because there does exist an instance with this URL which is so called US1 sandbox/production, versus US2 sandbox/production where the URL excludes the hyphen.

Duo

Got it! Thanks for clarifying!