gsmith | Posts: 2

Support form Adobe AcroForms?

0 votes
Can anyone confirm or deny if Adobe AcroForms are currently supported? I get the following error when attempting to eslClient.UploadDocument(doc, pkg) : Could not upload document to package. Exception: The remote server returned an error: (500) Internal Server Error. HTTP POST on URI https://sandbox.esignlive.com/api/packages/piTy64_g4qceAa0i-EtgsmO-Rk0=/documents. Optional details: {\"messageKey\":\"error.internal.default\",\"technical\":\"error.eslx.inputValidation.documentPreverifyError [#f124c212-606d-44cd-9dc6-31d8713e77b9]\",\"message\":\"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.\",\"code\":500,\"name\":\"Unhandled Server Error\"}" I have attached the file I attempting to add to a package. It also fails if I attempt to add the form using the WebUI, so I guess my question is answered? Thanks Glenn

Attachments
TestForm.pdf77.27 KB
harishaidary | Posts: 1812

Reply to: Support form Adobe AcroForms?

0 votes
Hi gsmith, eSignLive does indeed support AcroForms. Looking at your document properties, there are some restrictions on it. You need to make sure that you remove those restrictions before uploading your document to eSignLive.

Attachments
gsmith | Posts: 2

Reply to: Support form Adobe AcroForms?

0 votes
Thanks for the quick reply....I'll look into adjusting the security method.... thanks again Glenn

harishaidary | Posts: 1812

Reply to: Support form Adobe AcroForms?

0 votes
No problem :) Let me know either way.

Hello! Looks like you're enjoying the discussion, but haven't signed up for an account.

When you create an account, we remember exactly what you've read, so you always come right back where you left off