nhill40 | Posts: 40

User limit error when attempting to elevate a "Member" to a "Manager"

Friday, August 25, 2017 at 07:05am
0 votes
Hello, We are getting a red error message in the UI when we attempt to elevate my eSignLive user account from a "Member" to a "Manager" that indicates we've exceeded our user limit. From what I can see, we have a license that lets us have 15 active users. We currently have 16 total users, with 1 user currently being inactive. My user is currently active, but it is set to "Member" level privileges - does anyone have any idea why we would receive this message when trying to elevate my user's access? Thanks! Nick
nhill40 | Posts: 40

Reply to: User limit error when attempting to elevate a "Member" to a "Manager"

Friday, August 25, 2017 at 08:17am
0 votes
We were able to get my user elevated to "Manager" after we deleted on of our unused users. We now have a total of 15 users (14 active, 1 "locked"). Kind of interesting that we were able to create me as a user, but only got the user limit warning when trying to elevate me from "Member" to "Manager".

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