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Hi Sushma, Are you able to reproduce this issue on another package?

Hi Haris, Yes this happened with couple other packages too. PackageId: 8_veDs3NI7DCqlehDVHOfMPQShg= Document: https://sandbox.esignlive.com/packages/8_veDs3NI7DCqlehDVHOfMPQShg=/documents/c03e4da5-4154-47af-b317-7bfa50aae2c1 PackageId: uP2JtBazWPIvNJRnJAWBs6TuIvQ= Document: https://sandbox.esignlive.com/packages/uP2JtBazWPIvNJRnJAWBs6TuIvQ=/documents/8092d3bd-f841-47b7-8008-010ff9503a41 Thanks, Sushma

Hi Sushma, Which signer is getting this error? And how is this signer accessing the package?

Hi Haris, FIManager is accessing the package. We are getting the link using .Net SDK with authentication token for that signer. Thanks, Sushma

Can you please share the call that you are doing to get the authentication token and what url you are building with it?

authtoken = _eslclient.AuthenticationTokenService.CreateSignerAuthenticationToken(new PackageId(packageId), role); https://sandbox.esignlive.com/auth?signerAuthenticationToken=authtoken&target=https%3a%2f%2fsandbox.esignlive.com%2fpackages%2packageId%3d%2fdocuments%documentid Thanks, Sushma

can you try instead building the following url: https://sandbox.esignlive.com/access?sessionToken={signerToken}

Hi Haris, Tried replacing the url and tested. It showed an error transaction not found. Is this change required? If so can we know why? Thanks, Sushma

Can you try this :

EslClient eslClient = new EslClient("api_key", "https://sandbox.esignlive.com/api");

string token = eslClient.AuthenticationTokenService.CreateSignerAuthenticationToken(new PackageId("uP2JtBazWPIvNJRnJAWBs6TuIvQ="), "FIManager");

Debug.WriteLine("https://sandbox.esignlive.com/access?sessionToken=" + token);