marioneil | Posts: 105

How can I unlock a signer - after too many tries to answer security question

Thursday, September 13, 2018 at 10:38am
0 votes
Hi https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/ Is the signer locked out for all packages or only one package he failed to answer the questions for? How can I unlock a signer that has been locked out as described in the post below Thanks Thanks Mario
Duo_Liang | Posts: 3776

Reply to: How can I unlock a signer - after too many tries to answer security question

Thursday, September 13, 2018 at 10:49am
0 votes
Hi Mario, The signer will only be locked for the specific package he/she failed to answer the question for. (The same signer can still get access to other packages) About the unlocking, there's a guidance about this. You can simply call this function 
eslClient.getPackageService().unlockSigner(new PackageId("packageId"), "signerId");
to unlock your signer and your signer won't get access to this package again unless you unlock him/her. Hope this could help you! Duo

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