Anil | Posts: 4

Error while Creating a package in sandbox

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Error message: Could not create a new package. Exception: Object reference not set to an instance of an object. at Silanis.ESL.SDK.Services.PackageService.CreatePackage(Package package) at Silanis.ESL.SDK.EslClient.CreatePackage(DocumentPackage package) at Shortcut.SSTAPI.Services.eSignServices.StartContractSigningProcess(Int32 sellerId, SigningMethod method, ProjectEntity project, ContractEntity contract, Byte[] pdfContent)

Duo_Liang | Posts: 3776

Reply to: Error while Creating a package in sandbox

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Hi Anil, One possible reason could be the TLS version you are using. If your current secure protocol version is TLS 1.0, it's dropped by OSS. Referring to this thread, it yields the "Object reference not set to an instance of an object" error. You can check your TLS version by Fiddler as the attachment shows. And to update to latest TLS, you can refer to this blog depending on your .Net version. If TLS version is not the problem to you, can you share more code snippets here or send to [email protected] (please remove all sensitive information) so that I can have more information on your scenario? Hope this could help you! Duo


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