Email Reminder : Issue with Maximum number of reminder
Thursday, August 3, 2023 at 07:34amHi,
We have created a reminder schedule for a transaction using .Net SDK by following this document Configuring Transaction Reminders | OneSpan Community Platform. We have configured reminder schedule for parameters { "startInDaysDelay": 1, "repetitionsCount": 5, "intervalInDays": 1, "packageId": "{packageId}" }. But we are always receiving more reminders than repetitionsCount. For example if we are scheduling a reminder for maxRemindersCount 2 then we received 3 reminders. We have used OneSpanSign.Sdk(11.50.0).
Below is the code snippet for your references:
var ossClient = await _oneSpanClientFactory.GetOssClient();
var packageId = ossClient.CreatePackageOneStep(pack);
ReminderSchedule reminderScheduleToCreate = ReminderScheduleBuilder.ForPackageWithId(packageId).
WithDaysUntilFirstReminder(1).WithDaysBetweenReminders(1).WithNumberOfRepetitions(5).Build();
ossClient.ReminderService.CreateReminderScheduleForPackage(reminderScheduleToCreate);
ossClient.SendPackage(packageId);
Can you please help me out on this one?
Reply to: Email Reminder : Issue with Maximum number of reminder
Thursday, August 3, 2023 at 11:59amHi Bijay Kumar Shaw,
Did you mean that you have received ("repetitionsCount" + 1) reminders? It's by designed that the pending signers will always receive an initial reminder sent after "startInDaysDelay" days, then "repetitionsCount" reminders with interval of "intervalInDays" days.
Hope this answers your question.
Duo