bijay.kumar.shaw | Posts: 2

Email Reminder : Issue with Maximum number of reminder

0 votes

Hi,

We have created a reminder schedule for a transaction using .Net SDK by following this document Configuring Transaction Reminders | OneSpan Community Platform. We have configured reminder schedule for parameters { "startInDaysDelay": 1, "repetitionsCount": 5, "intervalInDays": 1, "packageId": "{packageId}" }. But we are always receiving more reminders than repetitionsCount. For example if we are scheduling a reminder for maxRemindersCount 2 then we received 3 reminders. We have used OneSpanSign.Sdk(11.50.0).

Below is the code snippet for your references: 

var ossClient = await _oneSpanClientFactory.GetOssClient();
var packageId = ossClient.CreatePackageOneStep(pack);
ReminderSchedule reminderScheduleToCreate = ReminderScheduleBuilder.ForPackageWithId(packageId).
                WithDaysUntilFirstReminder(1).WithDaysBetweenReminders(1).WithNumberOfRepetitions(5).Build();
            ossClient.ReminderService.CreateReminderScheduleForPackage(reminderScheduleToCreate);
ossClient.SendPackage(packageId);

Can you please help me out on this one?


Duo_Liang | Posts: 3776

Reply to: Email Reminder : Issue with Maximum number of reminder

0 votes

Hi Bijay Kumar Shaw,

 

Did you mean that you have received ("repetitionsCount" + 1) reminders? It's by designed that the pending signers will always receive an initial reminder sent after "startInDaysDelay" days, then "repetitionsCount" reminders with interval of "intervalInDays" days.

Hope this answers your question.

 

Duo


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