Signing Complete page - any way to change this?
Thursday, August 17, 2023 at 06:23amHey!
Following our recent integration we've had feedback from some of our users that the page which shows following a user signing is causing some confusion.
Our first recipients on our generated documents are solely there to review (they have no signature fields). Upon completion of their review, they are then presented with a page which reads:
"Thank you, XYZ,
Singing complete! You may now download or view your signed documents..."
Because they're not signing anything, some users are contacting us to query. Is it possible to amend the wording on this page? Additionally, would we be able to do that on a recipient by recipient basis - or would it just be a global setting? It's no problem either way - we can figure out something more generic.
I've attached an example of the page view in question.
Thanks,
Tom.
Reply to: Signing Complete page - any way to change this?
Monday, August 21, 2023 at 10:09amHi Tom,
Thanks for your post!
Actually the signers and reviewers will be presented different Thank you page messages as:
"oss.components.SummaryView.message": "Signing complete! You may now view or download your signed documents. \n\n **We have everything we need at this stage and you may close this window.**"
"oss.components.SummaryView.messageReviewer": "You have finished reviewing your documents. You can now download or review them again. \n\n **We have everything we need at this stage and you may close this window.**" (see attachment)
However, from your description, it sounds like the reviewers are seeing the signer's message. Can I have the package ID of this one so that I can look closer into this transaction and your account settings?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer