Troubleshooting
Troubleshooting helps you find and identify issues. It verifies the current state of the system, looks for running services, and performs a basic middleware self-check.
This tool serves as a first level support assistant and is used if a program error or crash occurred, or if you think that Digipass Authentication for Windows Logon middleware is not working correctly.
Search for issues
To search for issues using Troubleshooting
- Open Troubleshooting and Diagnostics and switch to the Troubleshooting tab.
- Click Start. The program examines your system.
When finished, the troubleshooting report is displayed.
- (OPTIONAL) Click Save as... to save the troubleshooting report to disk.
You can save the troubleshooting report for archiving purposes or to send it to your support contact, if required.
- Click Close.
Additional considerations
- Troubleshooting reports are saved as ZIP files. If you do not save a report, it is discarded when you close the Troubleshooting Report dialog.
- If the troubleshooting report does not identify any issues and you still think that a problem exists, you can perform a diagnostics run.