REST API

Hello, I am getting the following response, and I believe that I am sending the correct data. I will copy here the request I am making

request: 
   { debugId: 1,
     uri: 'https://sandbox.esignlive.com/api/packages/oGGmH-MrSdWrf3hPBMirqiiCgG8=/documents/b98bb1fa64f49dc9003b230c401426c9cf86be9bbe319ca7/approvals/CZbduLYWcIEG/sign',
     method: 'POST',
     headers: 
      { Authorization: 'Basic xxxxxxxxxxxxxx',
        Accept: 'application/json; esl-empty-json=true; esl-api-version=11.0.3',
        'Accept-Encoding': 'gzip, deflate, br',
        'Content-Type': 'application/json; esl-

Hello Team, Can we remove the signature that is captured @Package Level which we use to apply again on the further docs of that package. Instead of creating new package to capture new signature on Signer change. Thanks, Navya.

Hi I got the following error when creating a package. Can you please give me a detailed explanation of this error. {"messageKey":"error.notFound.signerNotFound","message":"The specified signer cannot be found.","code":404} Regards Mario

Hi, I am going to generate a package with pdf which has version 1.7, Adobe Extension Level 11. It is not loading in a template with GUI or not generating package with it. Thank you.

Hi, In our project, we have non-interactive pdf where we need to bind field in the document with signature field. But in this case, it is not working. However, it is working for interactive pdf. Can you please let me know how to make working in non-interactive pdf? For example, the use of coordinates to fix the signature position is working fine for both pdfs. Thank you.

Hi Haris, Signature blocks are not shown for the payload shown below against attached document. Attached is the Sample.pdf and request payload as below.

Hi, I have this use case: There is a form, which contains fields, which we currently fill with our own pdf mapping service.

If document has no text tag in this case can signers position is defaulted values for end of document.

Hi we are using an in house install of the evidence api https:// [server] /evidence/api/v2/{guid}pdf/false https:// [server] /evidence/api/v2/{guid}/html/false while running some tests, we are seeing the following error, could you please help with info on how to resolve this error: {"data":"A PDF Document Engine command failed to execute successfully, producing the following error: \"DocEngine Message: requestId = \"4b65e87c-6e3e-48b1-aa19-714816676a02-56193-hqeslapt01c-corp-fin\", code = \"4\", msg = \"[GetElectronicEvidence] PDF engine unable to find converted documents from: /opt/DE/cach

Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is flattening the pdf in which customers can’t interact or can’t view the legal properties what we want. So, how can we make the pdf flatten and what API do we need to call?