General Questions

Where can I find a list of all available json properties(key/values) for package submission? Thanks.

What is the user experience like with an iFrame on a mobile device? Is it responsive? If not, can the iframe initial load go directly to the signature placeholder? And for the user to review document, panning and pinch zooming would be required? Thanks.

Hello, We have created a package . Signed all the roles the package, status is complete but we have not received SIGNER_COMPLETE event for one Signer(Co-Buyer). Package details are as follows Id - 'h9eJYgg9zzjqR27QdfoM7XqnMws=' Can you please let us know the reason behind this . Thanks, Navya

Hello, How can we "select" via API the proper translation of Electronic Disclosures and Signatures Consent document? Best regards

Can you point me to a resource explaining the differences between Opt-out and Decline?

Our main use case is for our system to wait for document signing to get completed and for this, we rely heavily on eSignLive callback notifications. Typically, we receive the callbacks with just a few seconds delay upon actual signing. Recently, we've noticed that this sporadically take longer than expected, between 12 to 22 mins. What is the normal expected turnaround time for event notifications?

Using REST API to create the package along with the documents and return a response package id. After that, we initiate a REST API signerAuthenticationToken passing packageId and email address of the signer which then redirect to an iframe to begin the signing ceremony. This is all done seamlessly without signer identity verification (email, question/answer or SMS). Is this possible? I am able to do it. Is it because I am in sandbox mode? Next question, is it necessary for signer to receive email notifications i.e. request to sign and signing ceremony complete?

Hello, I would like to know, whether there is possibility of changing the text("Your signature is not required on this document.") on the top of document in the navigation bar. If so, how can we do it? Please see find the attachment below. Thanks, Sushma

This is probably going to come across as the dumbest question ever. What i am stuck on is basically adding a custom field for the agent to fill in before sending the document to the signer. I can't seem to find the way to do it?? any help please.

Hi, I've read through the rest api documentation at (http://docs.e-signlive.com/mc/content/c_esignlive_integrator_s_guide/rest_api/packages.htm) and am interested in finding out if there is a sample code available for invoking the "Create a new document package along with document binaries" API. A sample request payload is provided in the link but a sample code to create package via this api would be great. Specifically, would like to find out how the documents are attached in the json. thanks Neel