Web (UI)

Hi, I am the sender, and i want to receive the email when I click ‘forgot your password’ link in the login page. does it mean in my sender account, my 'email.forgot.password' template should be enabled? It seems my owner account has it enabled, I still don't get the email, what i guess is must be enabled in my own sender account, is it true? thanks, cindy

Hello, We have a business client who would strongly prefer that the signing experience does not redirect to the OneSpan sign-up/login page after session expiration. They have correctly noted that when using the mobile experience there is no redirect, instead it simply tells you that your session has expired. Do we have any control to provide similar functionality with the non-mobile classic signers experience? Is there a more basic page without the signup/login that we can have it redirect to?

Hi One Span Team, I'm using sign at home feature in my application, 1. After clicking on the email link "Go to Documents" and entering the pass code signed some documents and closed browser window. 2. Again I'm clicking on the email link "Go to Documents" and entering new pass code to sign remaining documents. 3. Here, I need to check and erase previously captured signature to make the user to sign again. Do we have any solution to solve this?

Hello, It appears the default behavior for the mobile web experience is to omit the display of the branding logo (the one that would display in the upper left in the desktop web experience). We are just curious, is there a setting that would allow us to have the logo show even in the mobile experience? Thanks in advance, Ron

In the admin page/integrator tab, we used to be able to see the API-Key. It no longer shows up (we are in sandbox). Wondering as to why we arent able to see the API key anymore.

Hi.... I followed the instructions to copy the layout/templates from the Sandbox to Prod environment and received the message that they were successfully copied. However, when I log into the account in PROD, the layout/templates are not there. I have attached a screenshot of the message

Hi, I need to add third challenge question and answer to the Signer.

Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can fully customize all emails sent by the system to end-users and administrators. Using OneSpan Sign variables, the Subject, Body, and To fields of each email template can be customized for each language supported by OneSpan Sign. We are going to soon be setting up and customizing a new SaaS account.

I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2? We are using the On-Prem version 11.13.

I'm trying to validate user input on the front end to match the format of strings that oneSpan will accept for phone numbers. Is there any official documentation for this format?