Web (UI)

Currently the Evidence Summary download button is only added to the UI when the transaction has been completed. Wondering if there is a way to have the Summary generate upon the Send command? We are needing to have evidence we sent the transaction/documents, even if the Recipient never opens the documents.

Hello, I've shared my template, but I still can't see the newly created template in my sub-account's dashboard. Any ideas on this? Thanks!

User is receiving error: 02/25/2019 08:35:41.00: Could not upload documents to package. Exception: The remote server returned an error: (400) Bad Request. HTTP POST on URI https://apps.esignlive.com/api/packages/fnoXU33p3SSUy7mp4T_D6zLeA4o=/documents. Optional details: {"messageKey":"error.validation.verifyDocument.documentExtractError","message":"[error.validation.verifyDocument.documentExtractError]","code":400,"name":"Validation Error"} The document is a Word doc file. Not sure why this error is happening. Thanks, Laena

Hello, I want to check two point with you. 1. I can not arrange documents in Sandbox template layout. 2. When I reduce the field or increase the field size using the mouse in sandbox , it is changing the font (see attachment). Thanks, Nehme

at present we are testing the system and when we are signing the documents some of our boxes have not been completed. How can i set up the system so that the document can not be completed until all signatures, text boxes etc are all completed. Does the system send up a warning that all are not completed ? thanks in advance

We are currently using docusign as our electronic signature system and are in the process of moving over to yourselves. At present when we create our transactions for signatures, we also send copies to our sales man and internal colleagues so they are able to view the document unsigned. How can i set this up in onespan please. Attached is an example of how we process this through docusign.

Hi, We're investigating to moving to the new package/layout designer and had some questions. In our sandbox environment the new designer displays a option to chat with eSignLive support. Is this normally shown on prod environments as well? Is there a back office change to remove this? it's not listed as an available change in the list on the last question we asked. Can the "Accept Only" signature type be hidden? Thanks, Mitch

when does error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument" show up during signing ceremony?

We have a flow in my system where you can delegate a signing to another person that is not in our system. You need to provide us with their email address and we send them a token where they can Initialise the document. I was wondering if there is away to make the initials into a input type if singer first and last name are not available. Thanks

Hi, We are noticing that the handover link is not showing after signing all the documents. Steps to reproduce: 1. We create a package with 4 signers 2. User 1 signs everything works fine, we see the handover link. 3. User 2 signs all documents, we do not see the handover link. We have only noticed this issue recently. We have not made any changes to how we create packages. Have been there been any changes to the sandbox API?