Web (UI)

Hey!

Following our recent integration we've had feedback from some of our users that the page which shows following a user signing is causing some confusion.

Our first recipients on our generated documents are solely there to review (they have no signature fields). Upon completion of their review, they are then presented with a page which reads:

"Thank you, XYZ,

Singing complete! You may now download or view your signed documents..."

Hi Team,

Is there a way to combine all files/documents into 1 PDF file, when downloading the Transaction from this screen:

Hey,

I'm having trouble with the functionality behind saving/applying layouts in the integrated designer iframe.

Here is the flow of what is happening:

1. The REST API is used to creaete a package with one recipient that has role/id "test"

2. A user drags a signature for the "test" recipient onto the document using the designer iframe

3. The user saves this layout as "L1"

4. A second package is created with no recipients

5. The user applies the layout "L1"

I have a hypothetical question at this time. We may want to request another Onespan account with end users for a specific line of business at our organization. Having multiple Onespan accounts has some limitations.  

Users cannot be in two or more accounts in the same environment (all users, including admin users) - this is my understanding.  Both accounts would be accessed via the link in The Company Homepage and be SSO based. SSO configuration would be copied to the other account.

We are having a problem when the client tries to finalize the signature of the document. When clicking on the confirm button, the message "The selected document(s) could not be uploaded. The document(s) might be corrupted or locked."

At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes the Unique Client File to be incomplete.

If possible we need to hold a call with a technician to solve this incident in production.

If you need some examples of client IDs for which we did not receive the documents, please let us know.

Greetings,

Hi team

Is it possible to revert for Japan/Japanese the First and Lastname?
 

Would there be a way to cordon off "siloed" a Line of Business (e.g. Auto Finance) so that we’d only see Auto Finance templates (and so that other line of businesses wouldn’t be picking through the Auto Finance templates to find theirs). I believe what is being requested is possible with multiple OneSpan accounts under our subscription.  We can have a separate account for each line of business. Then we can have different signings and documents for each line of business. We are testing this in the Sandbox environment by building a shared mailbox for Account #2.

Hello,

Is there a method either within the full tenant or by template/document to have it so that the eSigned Documents are purged after a period of time? The reasoning or thoughts around this is that after documents are signed it keeps the history of it within the account that did the signing (which is great) but what if we wanted to remove that history or only keep certain amount of time within it and if there is the capability of having it automatically remove after a period of time or do we have to manually delete them.

Thanks in Advance,

This question is related to an older forum item   (My Account - Signature | OneSpan Community Platform)  

I am seeking confirmation on the usage of the signatures defined in My Account - Profile - Signature section.

The user can define "create your signature" or "Image as signature"