Web (UI)

Hi,

When preparing a document through the web UI, I can't see any option to add a DatePicker field to the document. When I say DatePicker, I'm talking about a field where the recipient gets to choose a date.

Is there any way to achieve this without the recipient manually typing the date?

Kind regards,

Riccardo

See the attached files below. I got a ticket saying that after the user declines an e-sign transaction the user sees an "unhandled server error" page. Is this supposed to happen? Or is some other page supposed to appear?

In my scenario, the signer has to send the document back to the initiator to correct and make changes before they can sign. How can I do that.

We are supporting one of our clients and we are using AnyDesk as a support application. Will using this app affect the functionality of the PCC when the customer is trying to test whether they can sign a document?

I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files.

Is there a way around this? Perhaps as a different file format?

Is there a way to have the default visibility be hidden if a recipient does not have a signature or field on a document?  It appears I have to manually hide the doc.

Hey!

Why do imprint fields not save to a layout, when using the "Save Layout" option? Upon loading a layout to apply to a document, it only pulls through the fields assigned to a recipient and completely omits the imprint fields. Am I doing something wrong or is this not supported? If it isn't supported, why is that?

Thanks,

Tom

Hey!

As the title say - is there a way to see the exact creation time of a transaction? That goes for any status a transaction may be in (such as trashed).

Not sure if I am missing something obvious, but searching the web has yielded no results!

Thanks,

Tom.

I am unable to manually add a sender to the account using the instructions found here: https://community.onespan.com/documentation/onespan-sign/guides/connector-guides/user/managing-senders

I tried to follow the directions to add the user, but the options are different from in the instructions.