onespan sign

HI two questions about "createdDate" in callback json payload - 

    1. Is "createdDate" a timestamp of when event occurred?

    2. If "createdDate" is a timestamp of when event occurred, then will it always be populated in the callback?

One our side we are honoring "createdDate" in every single callback we receive because it is important for our business rules. Thanks!

At Onboarding Accounts we have an issue with customer signed documents including Customer Agreement, Statement of Income, Customer Consent which in some cases OneSpan does not return to PEGA or there are delays in response. which causes the Unique Client File to be incomplete.

If possible we need to hold a call with a technician to solve this incident in production.

If you need some examples of client IDs for which we did not receive the documents, please let us know.

Greetings,

Hello,

Looking for the procedure to modify the outgoing email to signers.  Would like to customize that email with the clients information.  I do notice you can modify the logo and colors.  However not the message.

Thank you, 

My company has an OneSpan account to request customer's e-signatures consistently.

Hello,

If you send several documents to a group of people, will each person see only the document they need to sign or do they see everything?  If the later, is there a way around this?

Thanks

Hi,

How would I go about changing the email address associated with my OneSpan account?

Hi,