mnremarkable's account

then how would the record owner sign the document?

Thank you. unfortunantely we are not sdk coders... we are actually using the salesforce / esignlive integration. What makes this worse is the SIGN button on the package screen does not work and your support folks can't figure it out. So our record owner (sender) is stuck if he is suppose to sign first. They never get an email to go sign the doc and the SIGN button does not work within the Application. Everything works fine when the record owner (sender) signs 2nd or more. Here is the error we get when trying to SIGN with in the application screen Here is the URL https://ffb--esl.na30.visual.force.com/apex/esl__package?id=a1j36000001uGwX&oauthorized=1&sfdc.override=1&userUid=fhTOKz0D76YO6x5SkZrwYDxlYyr6ylpd-vmAZ-cuWje_NkIlUv1uLiibXhLMwqMo ERROR Canvas - eSignLive_Production_2 Oops, there was an error rendering Canvas application [eSignLive_Production_2]. Unexpected Error. Our technical staff have been notified and will look into the problem. We apologize for any inconvenience this may have caused you.