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Hello,
We are getting exception when we try to add signers to package with same email. We are receiving message - 'The email is already in use for package'.
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Hello,
I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened.
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Hello,
I would like to know, whether there is possibility of changing the text("Your signature is not required on this document.") on the top of document in the navigation bar.
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Please provide a way to capture session expired event of signer
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While trying to add the document of one package to other package, am getting an exception : Bad Request(400), message:"Cannot upload the document.
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Replies Created
Reply to: Signers have same email
Tuesday, February 7, 2017 at 04:41amSure. We will try it. Thanks Michael.
- Sushma
Reply to: Package is in 'Invalid state'
Thursday, March 2, 2017 at 10:49pmHi Haris,
Here is the package id for which we got the error: '491UzrKHuVLtO6yGEfWaQcNamP0='
Thanks,
SK
Reply to: Unable to remove partially signed or signed document
Wednesday, April 12, 2017 at 10:09pmHello,
We are editing the package before we delete the document, so the package is in draft status and we are unable to delete document. Package is not complete. Here is the code snippet:
_eslClient.EditPackage(packageId);
_eslClient.PackageService.DeleteDocument(packageId, doc.Id);
_eslClient.SendPackage(packageId);
Exception we are receiving:
The remote server returned an error: (500) Internal Server Error.
Optional details:
{
"technical":"EsepCommand failed and no fallback available.",
"messageKey":"error.internal.default","message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.","code":500,
"name":"Unhandled Server Error"}
Even tried as you suggested, updating the packagestatus to DRAFT. We are receiving internal server exception in this case too.
Thanks,
Sushma
Reply to: Unable to remove partially signed or signed document
Thursday, April 13, 2017 at 04:50amHello,
We are using SDK version 11. And even we tried to delete from sandbox account, it showed the error. Provided attachment for the error.
Thanks,
Sushma
Reply to: Unable to remove partially signed or signed document
Thursday, April 13, 2017 at 05:47amThanks Michael. Could you update us once it is fixed and is it same in the PROD environment?
Thanks,
Sushma
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| Topics | Replies | Freshness | Views | Users |
|---|---|---|---|---|
Team,
We are getting exception saying 'Bad Request(400) : package is in invalid state' while doing client.SendPackage(package).
|
3 | 7 years 2 months ago | 26 |  |
Hello,
We are getting exception when we try to add signers to package with same email. We are receiving message - 'The email is already in use for package'.
|
5 | 7 years 2 months ago | 102 |  |
Hello,
I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened.
|
7 | 7 years 5 months ago | 20 | |
Hello,
I would like to know, whether there is possibility of changing the text("Your signature is not required on this document.") on the top of document in the navigation bar.
|
2 | 7 years 8 months ago | 15 | |
Please provide a way to capture session expired event of signer
|
0 | 7 years 11 months ago | 15 |
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