Updating Certificates

On October 21, 2023, the *e-signlive.com Certificate* was updated and re-issued for the following environments:

• US1 Sandbox: October 21, 2023 at 10:00 PM (EDT)
• US1 Production: October 21, 2023 at 10:00 PM (EDT)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

1. Download the leaf/end-entity certificate that corresponds to your environment:
   • On or after October 21, 2023: US1 Sandbox and Production
2. Update your certificate.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.com Certificate* was updated and re-issued for the following environments on the following dates:

• US2 Sandbox : February 3, 2024, at 10:00 PM (ET)
• US2 Production: February 3, 2024, at 10:00 PM (ET)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

Once the certificate renewal has completed your old certificates will no longer work. You must update to these new certificates as soon as the renewal has completed.

1. Download the certificate that corresponds to your environment by clicking on the link in the following table:

   Environment	Environment URLs	Date of Renewal	Notes
   US2 Sandbox	sandbox.esignlive.com	February 3, 2024, at 10:00 PM (ET)	Current certificate expires February 18, 2025
   US2 Production	apps.esignlive.com	February 3, 2024, at 10:00 PM (ET)	Current certificate expires February 18, 2025

2. Install the new certificate on or after the Date of Renewal listed in the table above.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

On December 10, 2023, the existing FedRAMP certificates expired. These certificates were updated on the following dates:

• On November 24, 2023 at 10:00 PM (EST), the certificates for the following Sandbox environments were updated:

  • sandbox-gov.esignlive.com

  • signer-sandbox-gov.esignlive.com

• On December 1, 2023, at 10:00 PM (EST) the certificates for the following Production environments were updated:

  • gov.esignlive.com

  • signer-gov.esignlive.com.

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, they will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

Once the certificate renewal has completed your old certificates will no longer work. You must update to these new certificates as soon as the renewal has completed.

1. Download the certificate that corresponds to your environment by clicking on the link in the following table:

   Environment	Environment URLs	Date of Renewal	Notes
   US FedRAMP Sandbox	sandbox-gov.esignlive.com signer-sandbox-gov.esignlive.com	November 24, 2023 at 10:00 PM (EST)	Current certificate expires December 11, 2024
   US FedRAMP Production	gov.esignlive.com signer-gov.esignlive.com.	December 1, 2023, at 10:00 PM (EST)	Current certificate expires December 11, 2024

2. Install the new certificate on or after the Date of Renewal listed in the table above.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.eu Certificate* was updated and re-issued for the following environments on the following dates:

• EU Production: February 3, 2024 at 4:00 PM (ET)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

Once the certificate renewal has completed your old certificates will no longer work. You must update to these new certificates as soon as the renewal has completed.

1. Download the certificate that corresponds to your environment by clicking on the link in the following table:

   Environment	Environment URLs	Date of Renewal	Notes
   Europe Production	apps.esignlive.eu	February 3, 2024, at 4:00 PM (ET)	Current certificate expires February 23, 2025

2. Install the new certificate on or after the Date of Renewal listed in the table above.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.com.au Certificate* was updated and re-issued for the following environments on the following dates:

• AU Production: February 3, 2024 at 9:00 AM (ET)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

Once the certificate renewal has completed your old certificates will no longer work. You must update to these new certificates as soon as the renewal has completed.

1. Download the certificate that corresponds to your environment by clicking on the link in the following table:

   Environment	Environment URLs	Date of Renewal	Notes
   Australian Production	apps.esignlive.com.au	February 3, 2024, at 9:00 AM (ET)	Current certificate expires February 23, 2025

2. Install the new certificate on or after the Date of Renewal listed in the table above.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.