Updating Certificates

On October 21, 2023, the *e-signlive.com Certificate* was updated and re-issued for the following environments:

• US1 Sandbox: October 21, 2023 at 10:00 PM (EDT)
• US1 Production: October 21, 2023 at 10:00 PM (EDT)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

1. Download the leaf/end-entity certificate that corresponds to your environment:
   • On or after October 21, 2023: US1 Sandbox and Production
2. Update your certificate.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.com Certificate* was updated and re-issued for the following environments:

• US2 Sandbox and Production: February 18, 2023, at 10:00 PM (EST)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update after February 18, 2023:

1. After February 18, 2023, at 10:00 PM (EST), you must download the leaf/end-entity certificate that corresponds to your environment. To download this certificate, click the following link:

   • US2 Sandbox and Production
2. Update your certificate.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

On December 10, 2023, the existing FedRAMP certificates will expire. These certificates will be updated and available as follows:

• On November 24, 2023 at 10:00 PM (EST), the certificates for the following Sandbox environments were updated:

  • sandbox-gov.esignlive.com

  • signer-sandbox-gov.esignlive.com

• On December 1, 2023, at 10:00 PM (EST) the certificates for the following Production environments will be updated:

  • gov.esignlive.com

  • signer-gov.esignlive.com.

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, they will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

Once the certificate renewal has completed your old certificates will no longer work. You must update to these new certificates as soon as the renewal has completed.

1. Download the certificate that corresponds to your environment by clicking on the link in the following table:

   Environment	Environment URLs	Date of Renewal	Notes
   US FedRAMP Sandbox	sandbox-gov.esignlive.com signer-sandbox-gov.esignlive.com	November 24, 2023 at 10:00 PM (EST)	Current certificate expires December 10, 2023
   US FedRAMP Production	gov.esignlive.com signer-gov.esignlive.com.	December 1, 2023, at 10:00 PM (EST)	Current certificate expires December 10, 2023

2. Install the new certificate on the Date of Renewal listed in the table above.

If you need the leaf/end-entity certificate before December 1, 2023, you may download the soon-to-be expired one here.

• US FedRAMP Production

However, note the following:

• Once you have downloaded this certificate you will have to rename it as follows: gov.esignlive.com_SAN_crt.crt

• You will still have to update to the latest certificate on or after the dates listed above.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.eu Certificate* was updated and re-issued for the following environments:

• EU Production: February 18, 2023 at 4:00 PM (EST)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

1. After February 18, 2023, at 4:00 PM (EST), you must download the leaf/end-entity certificate that corresponds to your environment:
   • EU Production
2. Update your certificate.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.

The *esignlive.com.au Certificate* was updated and re-issued for the following environments:

• AU Production: February 18, 2023 at 9:00 AM (EST)

There is no downtime during a Certificate renewal.

How Does This Impact Me?

If you are not an integrated customer and do not trust any of our certificates, there is no action required on your part.

If you have trusted our certificates as recommended, the certificate will be automatically renewed. There is no action required on your part.

If you have trusted our leaf/end-entity or intermediate certificate, you must complete the update by performing the procedure in the next section — What Do I Need to Do? This will ensure that your OneSpan Sign service continues to function normally.

What Do I Need to Do?

To complete this update:

1. After February 18, 2023, at 9:00 AM (EST), you must download the leaf/end-entity certificate that corresponds to your environment:
   • AU Production
2. Update your certificate.

For more information about configuring certificates, see Getting Started with SDKs.

If you have any questions or concerns, please contact our Support Team. We encourage you to visit the OneSpan Sign Trust Center for regular updates on this matter.