Last modified: 2024-10-02

Minimum Software Requirements

This page identifies third-party software and devices that are supported by the OneSpan Sign service.

OneSpan Sign's dependencies are generally on the browser, not on lower-level components.

All of the following requirements are subject to change.

Operating Systems

  • Microsoft Windows 10, 11 (except external touch-screen devices)
  • Mac OS X (current version, and its predecessor)

Browsers

  • Edge (latest stable version)
  • Microsoft Edge in IE mode or IE Compatibility mode is no longer supported by the New User Experience (including the Signer Experience).

  • Chrome (latest stable version)
  • Firefox (latest stable version)
  • Safari (latest stable version)

For all browsers, cookies must be enabled.

PDF Versions

The supported PDF versions are:

  • 1.3 through 1.7

PDF Viewers

Acrobat or similar software may be required to view and print PDF files. Occasionally, a PDF viewer may give results that differ from those of Adobe Reader. When that occurs, OneSpan considers the Adobe Reader results to be more definitive.

Mobile Devices

  • iOS
  • Android

If you experience any issues on your mobile device, please contact our Support Team.

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