List of Templates

OneSpan Sign’s email templates include the following:

All email templates are enabled by default, but they can be selectively disabled.

email.account.invitation

This template sends an email that invites a sender to join an existing OneSpan Sign account. The recipient will not be able to join if they are already a sender on another account.

The following is the default English email.account.invitation template used by OneSpan Sign:

Subject

$SYSTEM_MESSAGE; invites you to register for a OneSpan Sign account

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">$SYSTEM_MESSAGE; invites you to join OneSpan Sign.
					<br />
					<br />Please click on the link below to register your FREE account.
					<br />
					<br />     
					<a href="$LINK_URL;">REGISTER YOUR ACCOUNT</a>
					<br />
					<br />
					<br />Check out these handy resources to help you get started with OneSpan Sign:
					<br />1. Watch the <a href="https://www.onespan.com/resources/send-sign-e-signature-transaction-esignlive">tutorial video</a> to learn how to get your first transaction out for e-signing.
					<br />2. Visit the <a href="https://www.onespan.com/support/esignature/support-center">OneSpan Sign Support Center</a> to explore features to enhance the way you use OneSpan Sign
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$LINK_URL URL of the package (in OneSpan Sign)
$SYSTEM_MESSAGE This "system message" is the name of the inviter.
$SUPPORT_EMAIL Customer Support's email address
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.activate

This template — also known as the invitation email — invites recipients to review or sign a package.

If a package is configured to use in-order signing, only the first signer will receive an invitation when the package is initially sent. The second and following signers will receive an invitation email when the previous signer has completed their part of the process.

What follows is the default English email.activate template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to"$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
					&quot;$PACKAGE_NAME;&quot;.
					<br />
					<br />
					Please review and complete  &quot;$PACKAGE_NAME;&quot;. 
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />
					<pre>
					$PACKAGE_MESSAGE;
					</pre>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$RECIPIENT_ROLE Recipient's role
$RECIPIENT_EMAIL Email address of the recipient who was invited to view the package
$PACKAGE_NAME Package’s name
$PACKAGE_OWNER_NAME Package Owner's name
$PACKAGE_OWNER_EMAIL Package Owner's email address
$PACKAGE_MESSAGE Package message, if one is specified
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.attachment.rejected

This template sends an email to a signer who uploaded a document attachment that was subsequently rejected by the package owner. The owner can provide an explanation for the signer.

What follows is the default English email.attachment.rejected template used by OneSpan Sign.

Subject

The attachment uploaded to "$PACKAGE_NAME;" was rejected

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					The attachment &quot;$DYNAMIC_TOKEN_1;&quot; uploaded to  &quot;$PACKAGE_NAME;&quot;,
					has been rejected by $PACKAGE_OWNER_NAME; because:
					<br/>
					<br/>  &quot;$DYNAMIC_TOKEN_2;&quot;
					<br />
					<br />Please update &quot;$PACKAGE_NAME;&quot; with the required attachment. 
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">UPDATE ATTACHMENT</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$DYNAMIC_TOKEN_1 The file name of the document attachment
$DYNAMIC_TOKEN_2 The reason for rejecting the attachment entered by the package owner
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.attachment.uploaded

This template sends an email to the package owner to inform them that a signer has uploaded an attachment to the package.

The following is the default English mail.attachment.uploaded template used by OneSpan Sign.

Subject

Attachment uploaded to "$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					The attachment "$DYNAMIC_TOKEN_1;" has been uploaded to the transaction "$PACKAGE_NAME;" by recipient "$DYNAMIC_TOKEN_2;" and is ready for review.
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3" style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF" style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					If you experience any issues, please call us toll free at $SUPPORT_PHONE_NUMBER;.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$PACKAGE_NAME Package’s name
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

$RECIPIENT_NAME Recipient's name
$DYNAMIC_TOKEN_1 The sender's name for the uploaded document
$DYNAMIC_TOKEN_2 Full name of the signer who uploaded the document
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number

email.blacklisted

This template sends an email to the package owner to inform them that a package signer has been blocked by OneSpan Sign. This occurs when messages sent to that signer's email address have bounced repeatedly.

What follows is the default English email.blacklisted template used by OneSpan Sign.

Subject

Recipient email blocked for "$PACKAGE_NAME;".

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi, $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					The email address you used (&quot;$FAILED_RECIPIENT_EMAIL;&quot;) with &quot;$PACKAGE_NAME;&quot; has been blocked due to multiple delivery failures.
					<br />
					<br />Please validate this email and contact the OneSpan Support Team at $SUPPORT_PHONE_NUMBER;  if you wish to unblock it.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
					"
				

Variables

Variable Definition
$PACKAGE_NAME Package's name
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

$RECIPIENT_NAME Recipient's name
$FAILED_RECIPIENT_NAME Name of the recipient who was blocked
$FAILED_RECIPIENT_EMAIL Email address of the recipient who was blocked
$SUPPORT_PHONE_NUMBER Customer Support's phone number

email.bounced

This template sends an email notification when an email sent to a signer was unable to reach its destination because the signer's email address was invalid. By default, the email is sent to the package owner.

While email services must be configured via a generic SMTP server or Amazon SES, only the latter offers bounce-back functionality.

What follows is the default English email.bounced template used by OneSpan Sign.

Subject

Mail delivery failed - we could not deliver the "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL;

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					We could not deliver &quot;$PACKAGE_NAME;&quot; to  &quot;$FAILED_RECIPIENT_EMAIL;&quot; .

					<br> Server response: "$DYNAMIC_TOKEN_1;" </br>
					<br />
					<br />Please log into your OneSpan Sign account and verify the email address. You may also want to reach out to your recipient to confirm the email address.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
					"

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$FAILED_RECIPIENT_NAME Name of the recipient whose email was not delivered
$FAILED_RECIPIENT_EMAIL Email address of the recipient whose email was not delivered
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.bulk.send.completed

This template sends an email to the package owner once the system has completed sending all packages for signing via a Bulk Sending process. If there are errors for particular transactions, they are listed in a CSV file attached to the email.

What follows is the default English email.bulk.send.completed template used by OneSpan Sign.

Subject

Bulk Send for "$PACKAGE_NAME; - $DYNAMIC_TOKEN_1;" is complete

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot; was successfully sent using Bulk Send.
					<br />$DYNAMIC_TOKEN_2;
					<br />
					<br />You can view the template you used to Bulk Send &quot;$PACKAGE_NAME;&quot; from the link below.
					<br /> <br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO TEMPLATE</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME The name of the template used for the bulk send
$DYNAMIC_TOKEN_1 The date when the bulk send batch was created
$DYNAMIC_TOKEN_2 A message indicating that the bulk send was successful or that a CSV file is attached
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.callbackFailure

This template sends email when OneSpan Sign fails to communicate with the Callback Server.

What follows is the default English email.callbackFailure template used by OneSpan Sign.

Subject

OneSpan Sign Callback failed

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br/> <br/>
					<div dir="ltr" align="left"> Failed to communicate with the callback server.<br/><br/>
					URL: $CALLBACK_URL;
					<br/>
					Payload: $CALLBACK_PAYLOAD;
					<br/>
					Reason(s): $CALLBACK_FAILURE_REASON;             <br/>
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$SYSTEM_MESSAGE This "system message" contains details about the Callback failure, including the associated URL and payload.
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.complaint

This template sends an email notification when a sent email results in a spam email complaint.

While email services must be configured via a generic SMTP server or Amazon SES, only the latter offers bounce-back functionality.

What follows is the default English email.complaint template used by OneSpan Sign.

Subject

Mail delivery failed - we could not deliver the "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL; due to a SPAM complaint

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">We could not deliver &quot;$PACKAGE_NAME;&quot; to  &quot;$FAILED_RECIPIENT_EMAIL;&quot; due to a SPAM complaint.
					<br />
					<br />Please log into your OneSpan Sign account and verify the email address. You may also want to reach out to your recipient to confirm the email address. 
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$FAILED_RECIPIENT_NAME Name of the recipient whose email was not delivered
$FAILED_RECIPIENT_EMAIL Email address of the recipient whose email was not delivered
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.complete

This template sends an email to all signers once all signers have completed the signing process.

What follows is the default English email.complete template used by OneSpan Sign.

Subject

Signing completed - the documents from "$PACKAGE_NAME;" are available for download.

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					Everyone has signed &quot;$PACKAGE_NAME;&quot;.
					<br />
					<br />You can securely download the completed documents here:
					<br /> <br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="110%" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">DOWNLOAD COMPLETED DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />Please make sure you download and keep the documents for your records.These documents will no longer be accessible when $PACKAGE_OWNER_NAME; archives &quot;$PACKAGE_NAME;&quot;.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$PACKAGE_MESSAGE Package message, if one is specified
$PACKAGE_OWNER_NAME Package Owner's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$COMPLETION_DATE Date on which the transaction was completed
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.decline

This template sends an email to the package owner after a signer declines to sign a package.

What follows is the default English email.decline template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" was declined by $DYNAMIC_TOKEN_1

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot;, has been declined by $DYNAMIC_TOKEN_1; for the following reason:
					<br />  &quot;$DYNAMIC_TOKEN_2;&quot;
					<br />
					<br />You may  want to re-send &quot;$PACKAGE_NAME;&quot; or reach out to your recipient to complete the document.
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$DYNAMIC_TOKEN_1 The email of the signer who declined to sign the package
$DYNAMIC_TOKEN_2 The reason for declining entered by the signer
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.evidence.summary

This template sends an email to the package owner if they requested an Electronic Evidence Summary for a package, attaching the summary to the email.

Evidence Summary documents are highly customizable. You can: (1) customize the logo image; (2) customize the text of every label (title, footer, section titles, and fields); (3) customize the Evidence Summary’s filename; (4) hide/show any of the following elements: logo, title, footer; (5) hide/show any of the following sections: Transaction, Sender, Document, Recipients, Audit Trail. To learn more, contact our Support Team.

What follows is the default English email.evidence.summary template used by OneSpan Sign

Subject

Electronic Evidence Summary is available for "$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">Signing is completed for &quot;$PACKAGE_NAME;&quot;.
					<br />
					<br />Please find the Electronic Evidence Summary attached to this email.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
			

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$COMPLETION_DATE Date on which the transaction was completed
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.expire

This template sends an email to the package owner when their package expires.

What follows is the default English email.expire template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" has expired

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">&quot;$PACKAGE_NAME;&quot; has expired.
					<br />
					<br />&quot;$PACKAGE_NAME;&quot; has been deactivated and returned to your drafts folder. 
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$RECIPIENT_EMAIL Email address of the recipient who was invited to view the package
$PACKAGE_NAME Package's name
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.expire.warning

This template sends email to signers five days before a package's expiry date if they have not yet finished signing.

What follows is the default English email.expire.warning template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" is about to expire

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;, <br/> <br/>
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot; is about to expire.
					<br/><br/>
					On $DYNAMIC_TOKEN_1; GMT &quot;$PACKAGE_NAME;&quot; will be deactivated.
					<br/><br/>
					Please review and sign the documents.
					<br/><br/>
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient’s name
$PACKAGE_NAME Package’s name
$DYNAMIC_TOKEN_1 Date the package is set to expire
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.forgot.password

This template sends an email to a user who has forgotten or lost their account password.

What follows is the default English email.forgot.password template used by OneSpan Sign.

Subject

Reset your password

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">You are receiving this email because a request was made to reset the password for your OneSpan Sign account.
					<br />
					<br />If you did not ask to reset your password, then you can ignore this email and your password will not be changed.
					<br />
					<br />
					The link below can only be used once, so please be prepared to set your password.
					<br />
					<br />
					<a href="$LINK_URL;" >RESET YOUR PASSWORD</a>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.kba.failure

This template sends an email to the package owner when a signer fails in their attempt to authenticate themselves through KBA (Knowledge Based Authentication).

What follows is the default English email.kba.failure template used by OneSpan Sign.

Subject

$RECIPIENT_NAME; failed authentication to access "$PACKAGE_NAME;".

Body

<html>
					<head>
					<meta name="generator"
					content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
					<title></title>
					</head>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;, 
					<br />
					<br />
					<div dir="ltr" align="left">$PREVIOUS_SIGNER_NAME; has failed authentication, and will not be able to access &quot;$PACKAGE_NAME;&quot;.
					<br />
					<br />Please review and 
					<a href="$LINK_URL;">update the recipient information</a> then resend the transaction or choose another type of authentication.
					<br />
					<br />If the recipient failed to answer the knowledge-based authentication questions correctly, they will need to wait a 72-hour period to regain access to the questions.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>

				</html>

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$DYNAMIC_TOKEN1 Name of the signer who failed to be authenticated
$DYNAMIC_TOKEN2 Email address of the signer who failed to be authenticated
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.lock.signer

This template sends an email to the package owner when a signer has been locked out due to too many failed authentication attempts.

What follows is the default English email.lock.signer template used by OneSpan Sign.

Subject

"$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)" has been locked due to many failed authentication attempts

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;, 
					<br />
					<br />
					<div dir="ltr" align="left">&quot;$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)&quot;  has been locked out due to too many failed authentication attempts. 
					<br />  <br />
					You may want to reach out to &quot;$DYNAMIC_TOKEN_1; ($DYNAMIC_TOKEN_2;)&quot; to confirm their email address and re-send the document.
					<br />
					<br />You can also log into your OneSpan Sign account, view the transaction, then click the 'Unlock' icon next to the recipient's name in the 'Recipients' section. 
					<br />  <br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">

					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>            <br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$DYNAMIC_TOKEN_1 Full name of the signer who has been locked out due to too many failed authentication attempts
$DYNAMIC_TOKEN_2 Email address of the signer who failed to be authenticated
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.login.lockout

This template sends an email to a sender who has been locked out of their account due to too many failed login attempts.

What follows is the default English email.login.lockout template used by OneSpan Sign.

Subject

Password reset after failed login attempts

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Dear $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">Your account has been locked due to repeated failed login attempts.
					<br />
					<br />If you did not try to login to your account or ask for your password to be reset, please contact the OneSpan Support Team immediately at $SUPPORT_PHONE_NUMBER;
					<br />
					<br />Please click the link below to reset your password. The link below can only be used once, so please be prepared to set your password.
					<br />
					<br />
					<a href="$LINK_URL;">RESET YOUR PASSWORD</a> 
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number

email.notify

This template re-sends an email invitation to review or sign a package after the initial invitation bounced.

What follows is the default English email.notify template used by OneSpan Sign.

Subject

$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;".

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
					&quot;$PACKAGE_NAME;&quot;.
					<br />   <br />
					Please review and complete  &quot;$PACKAGE_NAME;&quot;.
					<br />   <br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<pre>
					$PACKAGE_MESSAGE;
					</pre>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$RECIPIENT_ROLE Recipient's role
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$PACKAGE_MESSAGE Package message, if one is specified
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.notify.mobile

This template sends a signer an email with a link that can be used to capture their signature on a mobile device.

What follows is the default English email.notify.mobile template used by OneSpan Sign.

Subject

You are requested to e-sign "$PACKAGE_NAME;" with your mobile device

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					You are requested to e-sign the &quot;$PACKAGE_NAME;&quot; with your mobile device.
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />   <br />
					<pre>
					$PACKAGE_MESSAGE;
					</pre>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$PACKAGE_MESSAGE Package message, if one is specified
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_EMAIL Customer Support's email address
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.oauthFailure

This template sends an email to a sender when they fail in their attempt to authenticate themselves through OAuth.

Subject

OneSpan Sign OAuth failed.

Variables

Variable Definition
$RECIPIENT_EMAIL Email address of the sender who failed to authenticate themselves through OAuth
$RECIPIENT_NAME Name of the sender who failed to authenticate themselves through OAuth

email.ofac.event

This template sends an email to a package owner, notifying them that a signer from an OFAC-blacklisted country has tried to sign their package.

What follows is the default English email.ofac.event template used by OneSpan Sign.

Subject

An attempt to access "$PACKAGE_NAME;" from an OFAC blacklisted country was detected

Body

<html>
					<head>
					<meta name="generator"
					content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
					<title></title>
					</head>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					An attempt was made by $DYNAMIC_TOKEN_1; to access $PACKAGE_NAME; from $DYNAMIC_TOKEN_2;.
					<br />
					<br />This event has been recorded and will be available in the Electronic Evidence Summary for $PACKAGE_NAME;
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$DYNAMIC_TOKEN_1 Email address of the signer who tried to sign the package from an OFAC-blacklisted country
$DYNAMIC_TOKEN_2 IP address from which the attempt to sign was made
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.ooto (Out of the Office)

This template sends an email to the package owner, notifying them that an email sent to a signer didn’t reach its intended recipient because the signer had configured an out-of-the-office email response.

What follows is the default English email.ooto template used by OneSpan Sign.

Subject

Delivery of "$PACKAGE_NAME;" to $FAILED_RECIPIENT_NAME; at $FAILED_RECIPIENT_EMAIL;. resulted in an automated reply

Body

<html>
					<head>
					<meta name="generator"
					content="HTML Tidy for HTML5 (experimental) for Windows https://github.com/w3c/tidy-html5/tree/c63cc39" />
					<title></title>
					</head>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					We tried delivering &quot; $PACKAGE_NAME;&quot;  to &quot;$FAILED_RECIPIENT_EMAIL;&quot; but received an automated reply.
					<br />
					<br />You may want to reach out to your recipient to notify them about this email.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$FAILED_RECIPIENT_NAME Name of the recipient whose email was not delivered
$FAILED_RECIPIENT_EMAIL Email address of the recipient whose email was not delivered
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.opt.out

This template sends an email to the package owner after a signer opts out of signing a package electronically.

What follows is the default English email.opt.out template used by OneSpan Sign.

Subject

"$PACKAGE_NAME;" was opted out by $DYNAMIC_TOKEN_1;

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br/><br/>
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot;, has been opted out by $DYNAMIC_TOKEN_1; with the following reason:<br/>&nbsp;&nbsp;&quot;$DYNAMIC_TOKEN_2;&quot;
					<br/><br/>
					You may  want to re-send &quot;$PACKAGE_NAME;&quot; or reach out to your recipient to complete the document.
					<br/><br/>
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$DYNAMIC_TOKEN_1 Email of the signer who opted out of signing the package electronically
$DYNAMIC_TOKEN_2 The reason for opting out entered by the signer
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.password.expiry.warning

This template sends an email to a user to remind them that their password will soon expire. To avoid being locked out of their account, the user must soon change their password.

What follows is the default English email.password.expiry.warning template used by OneSpan Sign.

Subject

REMINDER: Your password expires in <x> days

Body

					<html>
					<body>
					<div style="$EMAIL_STYLE;">Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">This is a reminder that your OneSpan password expires in $DAYS; days.
					<br /><br />
					You can change your password through your OneSpan account or by clicking the Reset Password button below.
					<br /><br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#008292"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">RESET PASSWORD</span>
					</a>
					</td>
					</tr>
					</table>
					<br />Thank you,
					<br />The OneSpan Team
					</body>
				</html>		

Variables

The relevant variables depend on the Security Settings of the user's account.

email.plan.purchase

This template sends an email to a new account owner to give them details of their purchase order, plus some reference information.

What follows is the default English email.plan.purchase template used by OneSpan Sign.

Subject

Thanks for being a OneSpan Sign customer

Body

					<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,         <br/>         <br/>         Welcome to OneSpan Sign!<br/>         <br/>         Your order was successfully processed – please see details below:        
					<p>          $SYSTEM_MESSAGE;          </p>
					<br/>        <br/>With your Professional Plan, you can start using e-signatures in minutes. You can create templates to get your frequently used documents out for signature even faster. What's more, as a OneSpan Sign customer, you get access to our mobile app for FREE, allowing you to send and sign documents on the go from your <a href="https://apps.apple.com/ca/app/onespan-sign-esign-docs-now/id780714083">iOS</a> and <a href="https://play.google.com/store/apps/details?id=com.esignlive.android&hl=en_CA">Android</a> devices.<br/>        <br/>    Did you know you could also add e-signing capability to popular business applications like Salesforce or Box? With the Professional Plan, you can access these pre-built connectors for FREE so you can send and e-sign documents without ever leaving these business applications. <a href="https://www.onespan.com/products/esignature-integrations">Learn more about our pre-built e-signature connectors.</a>      <br/>        <br/>        <br/>       Ready to get started with OneSpan Sign? Visit our <a href="https://www.onespan.com/support/esignature/support-center">Support Center</a> to access video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.<br/> <br/>   You can also reach our friendly OneSpan Support Team at $SUPPORT_PHONE_NUMBER; with any questions or assistance. <br/> <br/> Thank you for choosing OneSpan Sign.  <br/> <br/>The OneSpan Team <br/> 
					$SUPPORT_PHONE_NUMBER; <br/> 
					<a href="https://www.onespan.com  ">https://www.onespan.com</a>  
					</div>
					</body>
				</html>		

Variables

Variable Definition
$RECIPIENT_EMAIL Recipient's email address
$RECIPIENT_NAME Recipient's name
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

$SYSTEM_MESSAGE The order summary. It lists the new plan, the effective date, the subscription term, the number of users, the credit card (masked), the confirmation number, and the charged amount.

email.ready.to.complete

This template sends an email to a package owner when all documents have been signed, and a package is ready to be marked as Complete.

What follows is the default English email.ready.to.complete template used by OneSpan Sign.

Subject

Everyone has signed "$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot;, has been signed by all recipients and is ready to be completed.
					<br /><br />   
					Please login to your OneSpan Sign account to complete the transaction.
					<br /><br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">

					<span style="color: #FFFFFF">Go to Transaction</span>
					</a>
					</td>
					</tr>
					</table>            <br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$PACKAGE_NAME Package's name
$PACKAGE_OWNER_NAME Package Owner's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.reassign.newSigner

This template sends an email to a new signer, notifying them that they have been reassigned the role of another signer in a package.

What follows is the default English email.reassign.newSigner template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has delegated signing responsibilities to you for"$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					You have been assigned delegated signing responsibilities for &quot;$PACKAGE_NAME;&quot;.
					<br />
					<br /> 
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">
					GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />       
					<pre>
					$PACKAGE_MESSAGE;
					</pre>
					<br />
					<br />
					If you have any questions, please contact $PACKAGE_OWNER_NAME; at $PACKAGE_OWNER_EMAIL; for more information about the documents that require your signature.
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package’s name
$PACKAGE_OWNER_NAME Package Owner's name
$PACKAGE_OWNER_EMAIL Package Owner's email address
$PACKAGE_MESSAGE Package message, if one is specified
$PREVIOUS_SIGNER_NAME Name of the person who delegated signing
$PREVIOUS_SIGNER_EMAIL Email address of the person who delegated signing
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.reassign.sender

This template sends an email to a package owner, notifying them that one of the signers has reassigned their role in the package to another signer.

What follows is the default English email.reassign.sender template used by OneSpan Sign.

Subject

$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for "$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">$PREVIOUS_SIGNER_NAME; ($PREVIOUS_SIGNER_EMAIL;) has reassigned signing responsibilities for &quot;$PACKAGE_NAME;&quot; to $NEW_SIGNER_NAME;($NEW_SIGNER_EMAIL;).
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$PACKAGE_NAME Package's name
$NEW_SIGNER_NAME Name of the new person signing
$NEW_SIGNER_EMAIL Email address of the new person signing
$PREVIOUS_SIGNER_NAME Name of the person who delegated signing
$PREVIOUS_SIGNER_EMAIL Email address of the person who delegated signing
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.remind.signer

This template sends an email to remind a signer that they have documents ready to be signed.

What follows is the default English email.remind.signer template used by OneSpan Sign.

Subject

REMINDER: $PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to "$PACKAGE_NAME;".

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					$PACKAGE_OWNER_NAME; has added you as a $RECIPIENT_ROLE; to
					&quot;$PACKAGE_NAME;&quot;.
					<br /> <br />
					Please review and complete &quot;$PACKAGE_NAME;&quot;.     <br /> <br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br /> <br />
					<pre>
					$PACKAGE_MESSAGE;
					</pre>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$RECIPIENT_ROLE Recipient's role
$PACKAGE_NAME Package’s name
$PACKAGE_OWNER_NAME Package Owner's name
$PACKAGE_MESSAGE Package message, if one is specified
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EXPIRY_DATE Expiry date specified for the transaction
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.signup

This template sends an email to the owner of a new account, notifying them that they have successfully signed up for a Free Trial or Professional Edition SaaS account.

What follows is the default English email.signup template used by OneSpan Sign.

Subject

Welcome to OneSpan Sign

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,    <br/>         <br/>         
					<div dir="ltr" align="left">
					Welcome to OneSpan Sign! Starting today, you’ll be able to get your documents signed and completed faster than ever without the hassles of paper and ink.        <br/>          <br/>                   Please save this email as it contains important account information.          <br/>          <br/>                   Username: $RECIPIENT_EMAIL;          <br/>          Password: You have already chosen your password when you first opened your account. To reset your password, <a href="$FRONTEND_URL;/forgotpassword">click here</a>.            <br/>          <br/>          Get started with OneSpan Sign in 4 simple steps:       
					<ol>
					<li>Login to your account</li>
					<li>Upload documents that require signing</li>
					<li>Add the recipients who need to e-sign the documents</li>
					<li>Drag and drop your signature blocks into the document and send </li>
					</ol>
					<br/>It’s that easy! <br />
					<br />Check out these handy resources to help you get started with OneSpan Sign:
					<br />1. Watch the <a href="https://www.onespan.com/support/esignature/requesting-esignatures"> tutorial video</a> to learn how to get your first transaction out for e-signing.
					<br />2. Visit the <a href=""">OneSpan Sign Support Center</a> for video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.
					<br/> <br/> Over the next few weeks, we’ll be in touch by email, sending you helpful information so you can get the most out of OneSpan Sign. <br/>          <br/> Have any questions? Reply back to this email or call us toll free at 1-855-MYESIGN.         <br/>          <br/>  The OneSpan Team          
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$RECIPIENT_EMAIL Recipient's email address
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.transaction.complete

This template sends an email to a transaction's owner to notify them that all signers have completed the signing process.

What follows is the default English email.transaction.complete template used by OneSpan Sign.

Subject

Signing is completed for "$PACKAGE_NAME;"

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $PACKAGE_OWNER_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					&quot;$PACKAGE_NAME;&quot; has been signed and reviewed by all recipients.
					<br /><br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="270" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">VIEW COMPLETED DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />Thank you,
					<br />The OneSpan Team
					</body>
					</html>
				

Variables

Variable Definition
$PACKAGE_NAME Package's name
$PACKAGE_MESSAGE Package message, if one is specified
$PACKAGE_OWNER_NAME Package Owner's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$COMPLETION_DATE Date on which the transaction was completed
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

email.unlock.signer

This template sends an email to a signer, notifying them that they have been unlocked.

What follows is the default English email.unlock.signer template used by OneSpan Sign.

Subject

Your account has been unlocked

Body

<html>
					<body>
					<div style="$EMAIL_STYLE;">
					Hi $RECIPIENT_NAME;,
					<br />
					<br />
					<div dir="ltr" align="left">
					Your account has been unlocked - you can resume e-signing by accessing the documents from the link below:
					<br />
					<br />
					<table cellspacing="0" cellpadding="0">
					<tr>
					<td align="center" width="200" height="40" bgcolor="#5940C3"
					style="-webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px; color: #ffffff; display: block;">
					<a href="$LINK_URL;" link="#FFFFFF" vlink="#FFFFFF" alink="#FFFFFF"
					style="font-size:16px; font-weight: bold; font-family: Helvetica, Arial, sans-serif; text-decoration: none; line-height:40px; width:100%; display:inline-block;">
					<span style="color: #FFFFFF">GO TO DOCUMENTS</span>
					</a>
					</td>
					</tr>
					</table>
					<br />
					<br />Thank you,
					<br />The OneSpan Team
					</div>
					</div>
					</body>
					</html>
				

Variables

Variable Definition
$RECIPIENT_NAME Recipient's name
$LINK_URL URL of the package (in OneSpan Sign)
$SUPPORT_PHONE_NUMBER Customer Support's phone number
$EMAIL_STYLE

A set of CSS attributes provided by the platform. As of OneSpan Sign 11.19, the value of this variable is: "font-family:monospace;font-size:13.3333px;font-weight:400;font-style:normal;color:#444444;line-height:15px;text-align:start;vertical-align:baseline;direction:ltr". You can override these style definitions by: (1) omitting the $EMAIL_STYLE variable from your message template; (2) including your own style definitions.

Was this information helpful?
X