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I'm getting below error {"Error occured while getting response from handoff - …
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Hi guys,

Literally, How the Sender cancels a pending e-signature package?

https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction 

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Looking through the documentation and I'm unable to find a date for when the package was actually sent. Is this available somewhere?
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I have an a process that necessitates creating a transaction, and keeping it in draft status, well in advance of when it will be released for signing. (The transactions would generally be released throughout the day on July 1, but the…
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Is there any limit to how long a signed package will "live" (i.e. be available for user download) on eSignLive? From what I can see, unless the package is explicitly "trashed" or "archived", the package will remain out there for user…
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How to  exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for…

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We need to change the API Key for our sandbox account. How can we do that?

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Hi ALL We would like to seek help on how we can change the text on the signing URL: • After a document is eSigned on the portal through a signing ceremony URL, there is a pop-up with “thank you for using the OneSpan”? This needs to be…
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What is the recommended best practice to connect integration code to a SSL secured backend? Any help/guidance would be appreciated. hsamson
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Hi Team,

I am trying to figure out the way to convert the unit measurement in our system (millimeter) to OneSpan unit.

Today we use this formula to convert the signature coordinates in my application to OneSpan:

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Hi,

I'd like to know how to create package with digital signature PDF form (see attachment), normally we have PDF form with Acro field. could you please share the API/SDK create package payload ?

 

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Hi , How can i disable the sandbox logo in signed pdf documents for your reference attaching screenshot.
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Hi,

How OneSpan extract the text tag field from PDF? 

for example: for Acrofield PDF, we are using itext to read acrofield as PdfReader.getAcroFields().getFields(), do you know how to read text tag using itext?…

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Hi Duo, Could you please point me to how to fetch the list of values, default value and the value chosen by the signer using sdk and rest? Thanks!
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Hi,

Is it possible to get approval id for the signer without API call? as API call required API key, and we don't want to expose the API key. 

As in on-prem v11.25, once launching the signing ceremony via token,…

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Hi,

I tried to get email in French locale, but it seems not successful for me. I create package via API, in the package level, locale=fr, in the signer levle, locale =fr as well, but I still don't get email in French.

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Hi,

would you please share the code sample how to get JavaScript event notification without iFrame? i only can download the code with iFrame from https://community.onespan.com/documentation/onespan-sign/codeshare…

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Hi, I need to get newly created sender's API key and store it in local database. Sender class does not contain attribute APIkey. Is this even possible? How? The code i'm using is below. ..... Address address = new Address(); …
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Hi There, I am a newbie to eSignLive and is doing some research to see how we can improve our sales process. Our system currently generates contracts (PDF) dynamically and then email it to customer for signature. I know that through the…
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Hi Team, We have SOAP/XML based implementation in place, and want to move to the REST APIs. During the process,some module in our system would to prepare the Approval Blocks ( place holder for signatures) and same document is handover…
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Hi eSignLive, Currently the documents are auto navigating to next document with in the same package once the signing completed on document. But, i want to next second document instead of the very next document. Example: i have 4…
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currently the first name, last name, and date are placed in the signature block. Can other data also be placed there, specifically the signer's title? Can this be placed with the signature or can it be placed in another location? Is…
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I want to remove the scroll bar in the esign iframe. we need the iframe height should be dynamic and match to the content height. Please find the attached screenshot. I am getting two scrollbars business don't want that. So want the iframe…
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Hi,

I'd like to retrieve the document inside the package and also get package information when package is marked as deleted.

Normally, I use API call to retrieve those information when package is available, but since…

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Hi, How to send multiple document using API when creating the package? Thanks in Adv.