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Our imaging team is complaining about the OneSpan documents that they are receiving:

"Is there any way to disable the secure feature of Saleforce’s e-Signed documents? 
 
We have been experiencing…

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I am using the apex sdk with language='fr' option on the package, email to the signers comes in french but upon clicking the link where it takes you to the login page, it always shows in English. 

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Hi all,

How can I make a checkbox field required so that a client must mark this as TRUE (as well as doing the normal digital signature)?

Thanks in advance

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I think this is an easy one as I think I am misunderstanding something fundamental.  How can I make a field editable?

This is populating the value correctly, but I want the signer to have the ability to adjust it:

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We are using Apex SDK to create transaction in OneSpan, we aren't using OneSpan Salesforce Connector. We have API key for authentication. When the user create transactions in OneSpan from SF, sender is always OneSpan's user attached to…

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Hi, We are a use case where we need to merge fields from related contact object into the document before sending it for signing. It was possible using conventions by adding a field mapping. However, through the APEX SDK, I do not find any…
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Any thoughts on why message is null? I entered text on the decline to sign.  I received the decline event notification.

Event:

11:05:02:031 USER_DEBUG [16]|DEBUG|ossCallback: OSSCallback:[documentId=null,…

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On small screens / mobile is there a way to extract the zoom feature out of the 3 dot menu and show it on the main section, like it works on large screens?

 

 

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We are exploring a solution to display signature blocks utilizing the Apex SDK based on the Signer’s time zone.

We can find documentation on this for Java and .Net SDKs but nothing for…

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Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. During our signature request, we need user to input their tax number, for that we are passing following expression which works…
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Is there a change in updatePackage call for new signing experience. I am able to generate the package and update the package with settings and roles from old signing experience account but same cannot be done with new signer experience…

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I just started with Apex SDK and its integration in one of my developer sandbox. But i didnt see anything with the API key in my sandbox (screenshots attached). So i created a client Id and client secret but not sure if its the right…

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We're trying to generate the package using template. Templates are created in sandbox.esignlive.com. While generating the package we're receiving below exception, OneSpanRESTAPIHelper.OneSpanRestAPIHelperException:…

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Is it possible to create 2 optional signature blocks in a document that are intended for 'additional signers' that have not been defined as a signer in the package?

We've got our main signer, and we want to give them the…

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Is it possible to pass attachments to eOriginal?

 

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Hi, This issue popped up in the last couple of weeks in our testing Sandbox environment. We've been using Text Anchors to configure all our signatures, so we have a FULLNAME block, and a corresponding Date signed that gets auto-populated…
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Hello, We have integrated our salesforce application with onespan using APEX SDK for our signature use cases. We have setup below usecase which is working fine. 1. Sent e-signature request to John smith (only one signer on the package)…
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Hi,

We create a package from our Salesforce API and redirect the user to the signing URL in case of in-person signing.

Is it possible to remove the "Exit Signing" option from the "More Actions" menu?

If not…

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I am using a template inside OneSpan to create the package. The template is set up for 2 signers but I would like to remove the second signer using the apex class if there's not one.

I am able to create the roles for both…

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Hi,

Currently using APEX SDK to retrieve a template from OneSpanSign, then removing roles from the template as needed, if the number of signers change. I've currently defined 2 roles on the template, and am trying the scenario…

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Is it possible to modify the text on the initial "Go to Uploads" button that appears during a ceremony requiring a file upload?  Or is it possible to modify the text that says "There are pending uploads"?

We'd love to…

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We are consuming onespan esign feature. From this morning we are getting resource not found error message in the esign frame.

API url:

"https://sandbox.esignlive.com/api/authenticationTokens/signer/multiUse"

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Hello, We have integrated our salesforce application with onespan using APEX SDK.

We want to publish a daily report on the status of the packages that was last updated on 'Yesterday'. I see as per documentation we have to use…

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Hi,

I want to implement some sort of writeback feature for our transactions to update a Salesforce record upon completion.

Is it possible, once we've identified that a package has been completed, we can query using the…