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Hi, We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out. Our application supports both remote and in…
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I need to query for packages that changed status (e.g. completed, expired, opted out, sent) within a given time frame. For example, I may want to query for all packages that expired since yesterday, regardless of when the package was…
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Now sure if this has been asked before, but we need to retrieve which signer was last sent the signature email by OneSpan, including the signing order of this signer. 

Thanks!

JP

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I've a request for clarification on the proxy configuration options. When should withHttps be used versus withHttp and what difference does it make? It isn't clear to me that it is straight forward as I've seen sample code showing…
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Hello, I am looking through the Java SDK for a way to programmatically lock a signer, I've attempted to use the PackageService.updateSigner() method but found that it won't update the locked flag on the sender object. I've also looked…
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Hello,

I'm wondering if it is possible to associate fields with signers using the Java SDK? My use case is that in addition to a signature, users need to be able to fill in additional information in a textbox.

From…

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Hello, I have run into some problems signing PDFs: 1- I was trying to have multiple signature on the same document for the same email and I was not able to do that. The package validation was complaining. 2- I was also trying to…
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I'm running the follow code (segment) and my pdf is showing up garbled on the sandbox using Java API version 10.10.1 I can read the file Consent.pdf using any reader on my workstation, but when it gets to the sandbox site it is showing up…
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Hello, We have a condition where a participant goes to eSign, then quits mid-way. So for instance we have 3 forms to be eSigned, she eSigns 2 forms and quits. When she logs in again, we have to get the session token again - by sending a…
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Hi,

The following link is not working :

https://developer.esignlive.com/app/uploads/test_text_tag.pdf

Could you please fix it ?

Thanks,

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I just posted another question that might be related to this one: https://developer.e-signlive.com/forums/topic/change-incorrect-signer/ I am trying to change some incorrect signers, but I can't change a package once it is "SENT". Can I…
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Hi, we found out that for some packages when it's in "DRAFT" status and package expiryDate passed, the package status becomes " EXPIRED", but some of them are stay as "DRAFT". I'd like to know what other business rule in e-signlive to…
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Hi Team,

I downloaded the sample code for java springboot project and java servlet. I am unable to find classess for Oss CallbackEvents and OssCallbackVo for some reasons. Can you please help me to get these classess code.

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Hi, We're working on a workflow that would require our users to upload attachments as part of the signing ceremony (to validate their identity when signing in-person). We can set the attachment to be required as part of the signing…
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Hi, Is Optional signatures feature available now? If so, please provide me the link for latest documentation.
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Hello, We have a form that has two signature spots but the user only signs one spot. Would the Silanis API allow some sort of command for optional signatures? So that Silanis will consider the form complete if EITHER of two spots is…
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Hi Can we set a CAPTURE field to optional? If so can you send me a link to the latest object docs. This is latest one that I can find. http://docs.e-signlive.com/10.0/schema/index.html#package Regards Mario
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We are trying to integrate our application to esign live and noticed that opt-out option is not displaying on the esign ceremony. Below is the code, I am using to configure the package. DocumentPackage documentPackage =…
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Hi, We found that there are two ways to get signing ceremony URL for signers, and they both seem to work, but not sure which one is the right way of doing it or if one approach is preferred over the other and why. Here is a sample code: …
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Customer wanted to confirm if the class com.silanis.esl.sdk.EslClient is supposed to be thread safe?

So far, going by the examples they were assuming that it is indeed thread…

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I am currently in CST/ GMT-5 but the callback is returning GMT-4 for the createdDate time.

I am on the onespan sandbox could this have an effect?

 

Edit: updated subject to GMT-0 time

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Hi, Is there a way to build a package such that one signer would sign 2 documents. Here is an algorithm that I am looking at: 1. Use PAckageBuilder to build a package named 'OriginalPackage' 2. Add 'signer1' and 'signer2' to…
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Hi, We’ve been noticing some odd behaviour in the layout designer recently. We’ve seen the signatures displayed below where they should be when first opening the designer and also seen the signatures jump down after releasing the…
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Is there a way to use master account API key to get user specific API key for a selected subaccount.  I'm not sure what call to use if it's possible.