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I'm looking for more information on the expiration date. Can you tell me how the date and time is stored on your end? And then what is checked when the expired callback event is sent? I would like to set it to expire today, but I get an…
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esl Support, Where do I find the package creation date? I've looked at the EslClient object, EslClient.esl.PackageService, as well as the DocumentPackage object and I can't seem to find this date. How can this date be ascertained? I…
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We would like to not have a button to send to mobile on our HANDDRAWN signature block. Couldn't find option on sig block, any way to disable mobile signing anywhere else?
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Hi Silanis team- I have a Sandbox account with notifications disabled. The way we create packages is one document at a time. We need to "activate" / Send the package after each document is added (we do not know how many total docs we'll…
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We have a time when we keep getting this error Silanis.ESL.SDK.EslException: Could not create a new package. Exception: Unexpected character encountered while parsing value: <. Path '', line 0, position 0. ---> Newtonsoft.Json…
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Hi Silanis team- me again :) We just updated to the .NET SDK to version 11.0.0. Since then we are getting the following error: Could not create an authentication token for a signer. Exception: The remote server returned an error: (500)…
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Hi, If my understanding is correct the Checkbox in eSignLive PDF form is bound to a Signature field. What this means is, as a user signing the form, I have the option to Check or Uncheck it. However, is there a checkbox that I can put…
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Simple scenario: Document with two fields. First field is the Signature (capture) and second field is the Title that must be entered by the signatory. If I want the title to be displayed below the Signature BUT want the user to first…
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Hello Silanis team- Today I have two scenarios for you that stump us.
  • We need an option to abort the "click-to-sign" process. When signing a package, the user should have an option to "Cancel": This action should delete…
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Can I create packages programmatically using the same sender email address? And then show the designer view with that same sender email address in multiple browsers? Thanks Colleen
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Team, I want to load two signing sessions for two users on the same browser. I have two silanis live urls (https://sandbox.esignlive.com/access?sessionToken=user1SessionToken and https://sandbox.esignlive.com/access?sessionToken…
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I see in your .net SDK documentation that you can setup the push notifications by running this code: eslClient.EventNotificationService.Register(EventNotificationConfigBuilder.NewEventNotificationConfig(URL) .WithKey…
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How would I find out if a signer has signed/opted out/declined using the .net API?
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I'm thinking there MIGHT be a bug but wanted to post here before claiming that entirely. I'm using the latest .NET SDK. Simple example is this: 1 document, 1 signer , 1 signature. Prior to the signature there are two radio buttons. …
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I already have created the package and now want to add documents to it. I have file data in a byte array from the database. How do I add a document to the package with the byte array? Thanks Colleen
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Customer: I am doing some testing with the SignDocuments method on the EslClient. I have noticed that SignDocuments fails and returns a 500 server response if I first sign as the signer, and then try to use the SignDocuments method for…
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I have a requirement to create a package which have multiple documents. First Document will be pdf document and other documents can be pdf or images. If it is possible can any send me a sample code.
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The .Net SDK throws exception “Object reference not set to an instance of an object.” When we try to retrieve some data like (Layouts, Sender info, Auditlog) and there is no data. It would be better if it just return null, instead…
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We have a user that would like to download all signed documents for the past week under his account. Would anyone have a sample code on how to do that? Thanks,
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I have some questions about creating the signing url in the .Net SDK and the REST API. Here is what I have so far. I've created a package called "Test". I've added documents to Test. I've added Signers with just firstname, lastname and…
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We keep the byte info of a PDF in our database (BLOB). If I create packages with PDF's that are 1-2 pages I have no issues, but we have a PDF that has 7 pages and when we try to create a package with the larger PDF we get this error using…
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Greetings I'm building an app for a customer using ESignLive. person1 fills in a couple Textbox fields with numbers and signs a document (there is only one place for that person to sign). The document is still open (not complete yet). …
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Is there a way to customize what the user sees under the fields and types options in the designer? Basically, is there a way to turn off the mobile signature option in the type menu and the unbound fields (text box, check box, radio button…
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This works (after unzipping the file) byte[] bytes = eslClient.PackageService.DownloadZippedDocuments(packageId); using (Stream file = File.OpenWrite(DocumentName+".zip" )) { file.Write(bytes, 0, bytes.Length); } This creates a…
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I'm looking for information on the declined process. When a signer declines a document, what happens in the system? Does the signer status get updated or is this at a package level? What happens to the package? Is it still considered "SENT…