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After doing some 11.39 SANDBOX testing; seems retrieving Sender via Email works but retrieving Sender via Sender ID does not.

{{TheHost}}/api/account/senders/1iVOFpzqGzoF
{
    "messageKey": "error…

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Using create package API, Along with creating package, can we use also use data field to store some data.

This field value we use in when retrieve the package.

"data": {
    "additionalProp1": {…

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Hey guys,

How do we change the GMT to borrower's time zone in Evidence Summary?

evidence summary

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Are there any known issues with using both methods of extraction in the same document?

The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=

The last document in the package…

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Hello,

 

I have a question with regards to callbacks. In our OneSpan account we have a callback URL configured to be used by one system for eSignature package events. We now are going to use the same OneSpan…

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Hello,

 

In the attached image, a signature properties interface we can see the Location: Client IP 172.16.4.81

 

My question is how can I edit this IP. Have been trying to…

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we have created package with mandatory attachment from Signer?  is there any way to avoid approval request for openspan owner ? 

 

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When a particular signer or role signs can we obfuscate certain data points to prevent them from seeing information?  ...while a different signer/role CAN see the information. This would help me with some design considerations…

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Hi, 


I believe "sending of email" has been turned off on the sandbox I am using. we don't want them to send because sign them in the IFrame. 

But we are also doing email signing, and I was under the…

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Hello,

 

I am trying to inject data into a field on a PDF that is uploaded to onespan. I have the field in the following format

 

[Signer1.Capture1.Textfield1]

 

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I am trying to test creating a package and I'm getting this response from OneSpan:

{"messageKey":"error.unauthorised.accountSuspended","message":"Cannot create session with suspended account.","code":401,"name":…

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Hello,

FYI, I saw a similar question asked in 2016, but I wanted to post this new one to see if there is anything available today or in the roadmap that might help us: 

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Hello,

Is onespan allowing the sender to set a custom package ID?

 

  1. I want to add a custom package id when I am making POST api/packages, please find below request…
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Hi Duo, when I use GET Packages API call response says I have total of X Packages but if I use GET account usage it tells me I have Y Packages and Y is almost double value of X.  I need accurate "counts" . . . Thx Mike

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We have a requirement like below

We will create few contract document templates(PDF) in onespan using onespan console. These document will have various fields(name, age etc) which will have to be populated programetically…

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Hi
Is it possible to declare during the package creation instance that an extra file should be attached after signing the package documents? The package status automatically changes to COMPLETED after uploading the extra file or…

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As described in this post https://community.onespan.com/documentation/onespan-sign/guides/sender-guides/user/configuring-recipients  we can configure some "personal message" for the Recipient. Just want to know where this …

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I have a document that is generated on the fly by our web system. It's a PDF created by the back-end and then goes out for signing. I have been able to upload the document just fine. Once it goes out for signing, there are two signatures…
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I'm currently using the sandbox version of eSignlive and I wish to configure the designer view (hide various elements). I found
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Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1. when i execute the test case 1 (create package) the python run output successfully completes…
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Hi, After signing ceremony, we have pdf file with signatures that is in general active pdf. In this active pdf, customers can view some legal properties that we do not expect in our application. However, we have heard one concept that is…
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Hi, I'm looking to integrate the OneSpan Sign API with our web application using Spring Boot. Is there any sample code available to help me get started? Thanks,
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Hi I created two procedures in the same package which includes REST API. One procedure includes rest api to attach a report say ABC and in 2nd procedure another report XYZ is attached to esign portal. My first procedure is working fine…
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Hi Team,

Received callback event 'EMAIL_BOUNCE' for domain  'fgtb.be'. but BP is claiming that it is a valid customer email id, Are there any restrictions on some domains?

is…

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I'm trying to looking up the documentation for the POST /api/packages call within the Interactive API Definitions page in the sandbox environment, but when I click on this method, the page displays the following error: