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Guys,

We are seeing some issues where we have a document that is about 4 or 5 pages down that has some required fields and required radio buttons. We are getting an error message on various pages prior to those required fields…

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Guys, I have an existing transaction that I am trying to add documents to. Below, you'll find the json package that I am sending up with the files. I am getting this error when trying to upload those files. I can see that I do have 3…
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Hi! I'm getting error when uploading package with postman. Request: POST /api/packages/WZhzAq7Kg94hKye2vaF7X6PAW2U=/documents HTTP/1.1 Host: apps.e-signlive.ca Authorization: Basic MYAPIKEY Accept: text/html cache-control…
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Hi, I am getting the following error while connecting URL and application. ORA-29273: HTTP request failed. Below is the code snippet: UTL_HTTP.SET_WALLET('file:xxxxxx', 'xxxxx'); v_request := utl_http.begin_request('https://sandbox…
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Hi, We are getting the below error when trying to retrieve documents zip. I have copied my code below. We are using a proxy to connect to one span sandbox url. Can you please help with this issue. Error: "406 : {"messageKey":"http.status…
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Hi,

Getting the below error for reminder. package is in draft status. 

400
Bad Request
HTTP/1.1
Response body>{"messageKey":"error.validation.invalidJson","technical":"Failed to…

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Hi

After creating a transaction in onespan sign using REST API, user is getting the below error while signing the document :

The selected document('s) could not be uploaded. The document('s) might be…

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I'm using same code in demo and in prod, works fine for demo but not in pord. but I'm getting the following error message. {"messageKey":"error.validation.createProcess.missingData","message":"Missing process definition.","code":400,…
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Hi,

we have a production case, when the client tried to confirm the signature, it got error. 

 

In the backend log: 

2020-06-04 23:50:02,568 INFO  [com.silanis.esl…

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Hi, I have a scenario where a owner or a "power of attorney" can eSign the document. Currently, I have the JSON for teh rEST API to create the package where one signer can sign. Can I create the JSON where either of the roles can eSing,…
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Hi OneSpan Team - As per our requirement , we need to have a Signature block at the end of the document to capture the Fullname and DateTime when the document was signed. We have the applied the {{esl:Signer1:Signature}} tag at the end…
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Hi All, Any one have an idea , how to integrate the esign live with Oracle Database(PL/SQL)). I have searched and not able to find anything on this. Regards Mathew
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Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed."…
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Hi Can you please give me a link to the object docs It used to be at the link below https://docs.e-signlive.com/10.0/schema/index.html#package Regards Mario
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Hi, We are using the REST API service for eSignLive Integration. Observed that, sign navigation is not being displayed for IOS Device in Safari browser and received the update that this is known issue and will be addressed in Q4 . But our…
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Hi, Is there any api for health check of esignlive server so that we can identify whether the esignlive server is up or down? Thank you.
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It seems that there is no event notification for when an email is blocked. Say an email is used multiple times for a signer and that email bounces. Eventually it gets caught by OneSpan and is now "blocked" if that email is again…

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We are successfully receiving EVENT NOTIFICATIONS on one of our service endpoints:
name=PACKAGE_COMPLETE, sessionUser=xxx, packageId=rf3254trfdsdsa-K3PDEY=, message=null, documentId=null, createdDate=2019-08-07T14:14:58.508Z
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Hello, I have a question about evidence summary. Is it possible to custom it? So, for example, change the logo or the title? (See Screenshot) Godinas Maxime,
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If we wanted to NOT put a logo but place a barcode on the evidence summary template can we do that for eSignLite. 

We want our OCR technology to be able to pick up that it's an evidence summary document and perform…

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Guys,

Ever since the last update we are noticing issues with download the Evidence Summary. Our file system is telling us that the request coming back from the API call we are making is a 0kb size. Also, this is completely…

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Hi we are using an in house install of the evidence api https:// [server] /evidence/api/v2/{guid}pdf/false https:// [server] /evidence/api/v2/{guid}/html/false while running some tests, we are seeing the following error, could you please…
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Could I have an example of creating or updating package by REST API in MS Dynamics Business Central ?