Topic Replies Freshness Views Users
Normal topic
I want to show a template document (which is currently in "Draft") in embedded mode but he/she can't update the fields. If I show the document in designer view, user can updated document. Want to disable editing. I am using REST API(Node…
Normal topic
Suppose we have sender named "123" and there are two signers "123" and "456". Is it possible to view document in an iframe when nobody has signed and when one signer has signed? Or will the document will always be opened in signing mode?
Normal topic

Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency). I am using text anchors to place signature boxes…

Normal topic
Hi, I'm trying to implement Field Injection, but when I post to the payload to
/api/packages
, I get the following error.
"messageKey" =…
Normal topic

I am running into an issue with my radio button group. I have selected one of the required options but when I try to complete signing I get an error that says "Not all approvals have been confirmed" I have attached a screenshot. Here is…

Normal topic
Hi, We have integrated esignlive application form submission using the following guide in php . https://www.esignlive.com/blog/esignlive-how-to-create-and-send-a-package-with-rest-in-php/ We have successfully created and sent packages…
Normal topic
Guys, Is it possible to use the designer on a transaction that has already been created and populated with documents? I am looking at this api call and it doesn't seem to be working. https://developer.esignlive.com/guides/feature-guides…
Normal topic
I have a client who is using REST API to create package. They were able to create a package with one signature, but they got error 500 when adding 3 signatures. Payload: `{ "name":"TEST 32.pdf", "approvals":[ { "signed":null, …
Normal topic
Guys - We are looking at enabling KBA into our custom system. I've found the link here that talks about setting up a user and I just wanted to be sure that this can be done on first time package creation and that I do not have to create…
Normal topic

Hey guys.

 

I'm developing a connector with Digibee as listener of the Callback Event Trigger, although event after providing the API Key in the Callback Key field, the Callback event is getting 401 Unauthorized…

Normal topic

Are there any known issues with using both methods of extraction in the same document?

The following package has been created in the sandbox: zc1pssVwepH2BDjC0-lDlbuNzD8=

The last document in the package…

Normal topic
Hi, We are trying to use the REST API for creating packages, documents etc and currently we are using the API key in the request header to send the requests. However, we are not sure if we need to use the Authentication Token while…
Normal topic

We are having issues using the API key to archive messages.  We are getting a 403 error. 

I removed the URL/and package number, but you can see the error below.

com.silanis.esl…

Normal topic

Hi.
I have a requirement that after the package has been created, the user has changed its mobile number and the system has to send the SMS to this new mobile number.

In order to do that there is a way to…

Normal topic

I'm trying to figure out how I can identify which signer has signed when I receive signer_complete event. 

It sends:

{"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"SIGNER_COMPLETE",…

Normal topic
Hi I'm getting this error but not sure how to debug it. Is there a way to know which user it is referring to? Req: {"sender":{"email":"[email protected]"},"settings":{"ceremony":{"events":{"complete":{"dialog":true,"redirect":"https://www…
Normal topic
Hello Folks We have a requirement to authenticate the callback requests using a system user before we can process the callback. Apart from the callback key solution where we would have to combine username/password encrypted string, is…
Normal topic
Guys, We are looking at this page for creating the Auth token for a user. https://docs.esignlive.com/content/c_integrator_s_guide/rest_api/authentication_tokens.htm?Highlight=user%20authentication#Create We have to do a POST request to…
Normal topic

Hi,

We are trying to automate the app shielding process in our CI platform by using the REST API.

The API method https://cp.onespan.com/public_api/v1/rasp/bind_package takes a file as a parameter but on use it…

Normal topic

I was wondering if there is any way to pull more than 100 completed packages for each sender for a given day. I have one sender that completes more than 100 packages a day and the completion report only shows up to 100 per sender,…

Normal topic
Hi Is there a limit on the number for senders for 1. a US PROD account . 2. a US Sandbox account Regards Mario
Normal topic
Guys, I have a few redirects that I am trying that are not working and would love to know where I'm going wrong. 1. I've set the handover and complete event to force the redirect of a user when completing a package and it doesn't seem to…
Normal topic
Hi, In the JSON retrieved for a Package is there a way to figure out Who (Role/Email) has delegated to Who (Role/Email). After delegation we get the ROLE_REASSIGN event. { "@class": "com.silanis.esl.packages.event…
Normal topic
Hi, I am attempting to create a package with multiple documents using the "files[]" multipart form field, but I always get back this message: { "messageKey": "error.validation.package.wrongNumberOfFiles", "technical": "Number of…
Normal topic

Hi,

in our IT-system(SAP) we have the PDFs, that  we want to send to OneSpan, stored in a table in binary format.

Since we don't have the actual file... how can I implement an example in Postman? …