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Can we customize the display name of emails going out to signers?
Forum topic
OneSpan Sign
Hello, I noticed on this documentation page: https://docs.esignlive.com/content/g_customizing_email_templates/customizing_email_templates.htm?Highlight=email%20customization It states the following: Owners of OneSpan Sign Accounts can fully customize all emails sent by the system to end-users and
Errors and Questions when using notifySigner method / email.notify template
Forum topic
OneSpan Sign
Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality: Question 1.
Allow Duplicate customer while creating package via clone API
Forum topic
OneSpan Sign
We are using Rest API for creating packages out of templates.
email evidence summary
Forum topic
OneSpan Sign
Hi, when enabling email.evidence.summary template, is it possible to get signed document only not both signed document and evidence summary?    thanks, Cindy
email template Account Invitation
Forum topic
OneSpan Sign
How does this template get generated in French if all we input is the users email address?
Cross-client email example
Forum topic
OneSpan Sign
Hey, Do anyone happen to have email templates or a guide regarding making HTML emails that are able to be rendered properly cross multiple email clients? Thanks in advance! Oliver
account.invitation email error
Forum topic
OneSpan Sign
Support team says my html template is fine but why is this error showing when an invitation is sent out.  
Placeholder Update
Forum topic
OneSpan Sign
Hello, I have already a template with 2 placeholders called Signer1 and Signer2. When creating a document packge from the template, how I can update these placeholders to add the email address and first and last name for the signers. Do you have such an example?
Logo Header & Footer email templates
Forum topic
OneSpan Sign
In your email templates am I able to place our company logo and footer information?
Detail about "Advanced" -- "Personal Message" field
Forum topic
OneSpan Sign
As described in this post https://community.onespan.com/documentation/onespan-sign/guides/sender-guides/user/configuring-recipients  we can configure some "personal message" for the Recipient. Just want to know where this "personal message" gets used.
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