604 results matched your search criteria
Unrecognizable Error
Forum topic
OneSpan Sign
Guys, Is there something going on with the API servers? I'm getting this weird error when trying to upload documents that I know worked. ------------------------------- MessageKey: error.internal.default Error Message: Unexpected error.
Error message
Forum topic
OneSpan Sign
Hi, I received the following message during the eSign. Could I know in what situation I'm receiving the message below?  
Activation Error
Forum topic
OneSpan Cloud Authentication
Hi, When activating the authenticator using the Orchestrator SDK, we keep getting the error -8002. This happens to some users, and when they try to retry the activation, the problem persists. In order to minimize the occurrence of this issue, we have some questions:
Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Forum topic
OneSpan Sign
When using attached javascript code to create and upload document 1 step below error is thrown:  
Help with error messageKey: error.validation.documentPreVerifyInvalidResponseNumberError
Forum topic
OneSpan Sign
Hi, I am unable to create a package with the JAVA sdk for the attached document. I am getting an eslServerException with a technical message   
error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument"
Forum topic
OneSpan Sign
when does error message "error.eslx.forbidden.userNotAuthorizedToAcceptDocument" show up during signing ceremony?
Validation error: error.validation.verifyDocument.documentExtractError
Forum topic
OneSpan Sign
Hi there, I am hitting this endpoint: "/packages/:packageId/documents" in an attempt to add a PDF document for esigning. The PDF was converted from HTML by Puppeteer (a node dependency).
what's this error message for "error.eslx.inputValidation.documentExtractFieldTy
Forum topic
OneSpan Sign
Hi, when we use SDK to create a package, and got error message "error.eslx.inputValidation.documentExtractFieldType", please be advised what it's for and what's the root cause for this error message. thanks, Cindy
Typical causes of this error: error.validation.createProcess.missingData
Forum topic
OneSpan Sign
I am trying to submit a merged document and consistently getting this error.  The document is passing Adobe Acrobat Preflight.  Is there any additional insight into probable causes of this: error.validation.createProcess.missingData?
There is a role with no signer error
Forum topic
OneSpan Sign
We have a template (in sandbox, id "M9fYtj_6L0MKQSYfQ3vAahQn6E8="). I've followed the documentation to attach signers. We have 3 roles: Insured, SalesAgent, BankAccountOwner.