317 results matched your search criteria
Document could not be flattened ??
Forum topic
OneSpan Sign
Hi! When sending some eSignLive packages (.NET SDK), here is the error message I receive for some of the packages I send (it works for others :-S) What does it mean that my document could not be flattened ?
Copy Template Tool Not Copying
Forum topic
OneSpan Sign
Hi, I am trying to use the OSS - Template and Layout Copy Tool to copy a template from my Sandbox test account to our Production account.  I enter the Source/Destination API keys and environments and hit Test Connection.  I am informed that all API keys are valid. 
error.validation.signerAlreadyInUse
Forum topic
OneSpan Sign
Hi, In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email, we were not expecting to get any errors.
Warnings for required fields
Forum topic
OneSpan Sign
Received feedback from an office:
Limit on the Vauting_data documents
Forum topic
OneSpan Sign
Is there any limit on the number of documents which we can upload to Eoriginal vault by specifying the vaulting_data.We are able to upload the documents upto 8 in a single transaction but when we try to upload more than 8, we are getting error from the OneSpan APIs.
Account setting questions
Forum topic
OneSpan Sign
Hi, 1) in our on-prem version, I don't see the authentication for recipient can use KBA, and also I tried in the sandbox, doesn't see it either. Would you please let me know in which version KBA is available and how to use it?
Single SignOn into package development
Forum topic
OneSpan Sign
I need to have a way to enter the url like https://sandbox.esignlive.com/packages/ab854149-bd9c-4c80-89e0-3a6012c23659 and using single sign on be instantly put into that document packages edit screen using your web interface.
The specified user cannot be found
Forum topic
OneSpan Sign
Hi there, I'm using the .NET integration guide found here to create a package: https://docs.esignlive.com/content/c_integrator_s_guide/sdk/a_introduction/getting_started_with_sdks.htm#Creating_Your_First_Document_Package When running this portion of the sample code I get the error below: PackageI
Cannot send package without approvals.
Forum topic
OneSpan Sign
I am trying to run a simple application which does not do much. It simply attempts to wrap a sample PDF around an e signature and the error I get is Silanis.ESL.SDK.EslServerException HResult=0x80131500 Message=Could not send the package.
Error while adding document to existing package.
Forum topic
OneSpan Sign
Team We are experiencing intermittent issue while adding document to existing package. Please let us know why this could happen. For reference i will put in package on which we faced this exception.