353 results matched your search criteria
KBA Signer issue
Forum topic
OneSpan Sign
So I have a current workflow that includes KBA on some signers for various packages. When the signer gets their signing url, we are seeing the attached error on the screen. Sometimes it takes us to where we can then proceed to answer the KBA and sometimes it doesn't.
Unauthorized error
Forum topic
OneSpan Sign
We are using the designer functionality in an iframe inside our application as described in the below reference, Reference : http://docs.esignlive.com/content/c_esignlive_integrator_s_guide/sdk/e_preparing_documents/designer.htm Whenever there is an update to the package, we are creating a Sessio
missing package details when search package.
Forum topic
OneSpan Sign
Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check?
Signing Url generation for a Signer that is a "reviewer"
Forum topic
OneSpan Sign
Hello,   
decline email with 'go to transaction'
Forum topic
OneSpan Sign
Hi,
/components/schemas/Package does not exist in Sandbox interactive API documentation
Forum topic
OneSpan Sign
I'm trying to looking up the documentation for the POST /api/packages call within the Interactive API Definitions page in the sandbox environment, but when I click on this method, the page displays the following error:
"technical":"EsepCommand failed and no fallback available.","messageKey":"error.internal.default","code":500,"message":"Unexpected error. We apologize for any inconvenience this may have caused you, please try again.
Forum topic
OneSpan Sign
Hi Team, We are using .net rest api to create transactions. We have one scenario where we are getting error from OSS:
OneSpan integration with Laserfiche Cloud
Forum topic
OneSpan Sign
We are installing the OneSpan integration with Laserfiche Cloud and need some technical help.  
Non-Sequential Signing
Forum topic
OneSpan Sign
I have seen many posts and guides on how to create a Signer Workflow which enables signing in sequence or succession. We have a requirement to allow our signers to sign at their own convenience in any order they choose. Can this be accommodated as well?
Custom consent document
Forum topic
OneSpan Sign
Hello, Our use case: we have to use different consent documents in different cases. The issue: We are using information from the documentation to add a consent document but w