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2888 results matched your search criteria
Cant create package
Forum topic
OneSpan Sign
Hi All I just installed esignlive in my salesforce developer org. When I click on New button to create "esignlive package" I get error error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration Please can someone tell me what I am doing wrong. Thank you Ted
Modifying the Evidence Summary PDF Audit trail table
Forum topic
OneSpan Sign
Hi Team, We are doing Auto Esign in our project .Since we are doing auto Esign IP address column is appearing as blank in evidence summary Audit trail table. Is it possible to insert our server IP address in Audit trail IP address column for Auto Esign?
Session Expired Event Notifier
Forum topic
OneSpan Sign
Hi is there an event notification(https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm) for when the signer's session expires in an iFrame? If not do you know of a way for the parent to tell that the session has expired? Thanks, Jimmy
Downloading all transaction package files
Forum topic
OneSpan Sign
Hello, Is there a REST API call to GET a zip file containing all packages from the eSignLive account? Main reasons would be for pdf archival of all the transactions flowing through the system. I'm using Postman and curious what the GET call would be. Thanks in advance. Ryan
Label alignment
Forum topic
OneSpan Sign
Guys, I am creating labels and the text appears in the top left corner of the label box. Is there a way to align this so that the text is either the full size of the label or at the very least, in the center of the label box?
Change text and buttons
Forum topic
OneSpan Sign
Hello teams, Is it possible de change the text :  Read & accept this document I have read and agree to the terms of the eSign Disclosure Document. and also text for Button Accept if yes how can we do that ?
Error: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files. Is there a way around this? Perhaps as a different file format?
Template and Layout Copy Tool
Forum topic
OneSpan Sign
I downloaded the copy tool then made the mistake of setting it to be opened with Acrobat. What should it be opened with? I have downloaded the JRE environment.  I have used this tool several times but this is a new laptop. Thanks for the help.
"couldNotBeFlattened" error message
Forum topic
OneSpan Sign
Good Morning guys, My team and I have been working on this error for a few days now and we aren't sure why it is firing off. 
Problem with GetPackage: Signer Id vs Role Id
Forum topic
OneSpan Sign
When I use the .NET SDK version 11.5, I'm have a problems getting the signerId of package signers. What I want to do is this: call the eslClient.GetPackage(packageId) method to get information about an existing package get an authorization token, by SignerId, for a signer from
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