1312 results matched your search criteria
Is Package Name Unique?
Forum topic
OneSpan Sign
We have a scenario that if a customer signed the contract but didn't complete the payment, when the person came back again, he needs to do the whole transaction again. So, for an archived package, can we use the same customId and Package Name? Thank you
Add Sender to the package
Forum topic
OneSpan Sign
Hi, We are integrating esign with Salesforce. When we create a package, the owner of the eSign Live becomes the sender of the package. Is there a way to send the package as another user in esign account? Regards Ranjan
Package with only recipients
Forum topic
OneSpan Sign
Hi team, Our client is asking what status a package would reach if there were ONLY recipients (no signatories in the package). Does OneSpan Sign system track when the recipients open the package? Does that count as “Complete” for that receiver? Thanks in advance!
how to delete the package
Forum topic
OneSpan Sign
Hi, I logged in my account and tried to delete some packages, but some of them seems can't be deleted (no trash bin icon). what's the cause for that? and how to delete it? please see my attached screenshot. thanks, Cindy
Using Senders in package
Forum topic
OneSpan Sign
Hi,   I am working on a scenario where I need to send a package for eSign on behalf of a sender from an "account" different from that of the Sender. Each package could have different sender or I can use a sender that I used in an earlier package. 
Length of the Package ID
Forum topic
OneSpan Sign
My company is new to working with eSign, I'm a product manager working on finalizing requirements for our development team and can't find the length of the Package ID. Can someone tell me, or point me in the right direction?
Create a package as a draft
Forum topic
OneSpan Sign
Hello, I am trying to create a document package and send it as a "draft". Here is the code that I have came up with : EslClient eslClient; PackageId packageId = eslClient.CreatePackage(package); if I want to create a package with a "sent" status instead of draft, I ad this line : eslClient.SendPac
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
View Only package
Forum topic
OneSpan Sign
Is there an option to make a package view only? This would be the final document our users see in our application and they do not need to sign or accept. We are hoping to use eSign for all our document viewing needs.
Package Status not correct
Forum topic
OneSpan Sign
I'm using sandbox.e-signlive.ca. On this platform I get this behaviour which in my mind is unexpected. I have created 3 packages. All 3 packages have 2 signers.